Service Manager for Print-on-Demand

Company Profile

Fujifilm plays a vital role in Europe, operating through a network of over 50 group companies and branches, with a dedicated and passionate workforce of more than 7,000 individuals contributing to R&D, manufacturing, sales, and services. At the heart of our strategic operations lies FUJIFILM Europe GmbH in Ratingen, Germany, serving as our headquarters, overseeing activities across the entire EMEA region.

Guided by our Group Purpose, "Giving Our World More Smiles," we are passionately driving innovation and revolutionizing our business in diverse industries across Europe. These include medical technology, biopharmaceuticals, electronic materials, industrial products, chemicals, graphic systems, optical devices, data storage, and all realms of photography. 

By embodying our Group Purpose, we strive to create products and services that not only bring joy and fulfillment to our customers but also enhance the well-being of our planet and society at large. 

To learn more about our impactful initiatives and the positive changes we are making, please visit

Overview

We are looking for a

Service Manager for Print-on-Demand (POD) & Office Printer (f/m/d)

to join our growing business division.

About the role

Lead print-on-demand service operations with dual focus on service excellence and financial performanceLead office printer (Device Technology) service structure set-up in line with the service strategy developmentEnsure customer requirements are met profitably, efficiently, with a focus on building up scale

Responsibilities

Core Accountabilities

• Financial Management
o Ownership of the Service budgeting & forecasting
o Cost control, margin optimisation, and ownership of the overall POD & Office printer Service P&L

• Operational Improvements
o Work closely with country operations to define appropriate service coverage approach
o Define the necessary service workflows for quality service experience
o Ensure quality insight and data in support of operational excellence

• Continuous Improvement
o Implement initiatives / workshops to reduce cost of non-conformance, improve productivity, and maximise efficiency

• Cross-Functional Collaboration
o Align with marketing, sales, and supply chain team for strong purpose and seamless and effective service delivery
o Collaborating with business teams both regional and local levels, develop the service strategy of Office printer and its implementation following the directions from Headquarter in Japan

Strategic Impact

• Strengthen customer sales success and retention through compelling and reliable, high-quality service operation

• Drive financial discipline and operational efficiency within POD & Office printer service operations

• Enable scalable growth by aligning service delivery with business growth strategy

Qualifications

• Extensive experience in the Digital Printing marketplace in both Production and Office.

• Experienced business developer with proven track record of building Service offers through different channels.

• Service management experience preferably across territories which includes multiple countries.

• Proven track record in P&L ownership or significant financial accountability

• Experience in leading cross function projects such as process transformations or technology integrations

• Demonstrated experience in data driven decision making, leveraging KPI's and analytics to drive operations

• Proactive and flexible individual who has great interpersonal skills and desire to deliver exceptional results.

• Positive, dynamic individual who fosters strong relationships and a positive working environment.

What do we offer?

We offer an exciting work environment, diverse tasks with highly international work. In addition we offer an attractive compensation package as well as personal growth opportunities associated with working at a global and innovative company. 

Additional Information

If you are interested to join our team, please send us your application (including CV, copies of certificates, references, earliest entry date and salary expectation).

---