Customer Care Specialist Germany

vor 2 Wochen

Mannheim, Deutschland ViCentra B.V. Vollzeit

What you’ll do as a Design Quality Assurance Engineer

As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users. You will have the opportunity to make a significant impact within a small, motivated team with duties including:
Key responsibilities
- Answering calls from our distributor and customers, mainly from Germany, you will act as a brand representative of Kaleido, ensuring we empathetically listen and solve as many issues as possible with a smile on our face.
- Handle second level complaints for Germany and making sure that information is complete for our investigation department
- Be an expert in transferring product knowledge to our customers
- Support complaint reporting and facilitating the legal and regulatory controls required of a medical device
- Presenting and delivering information to potential clients and providing onboarding training to our new customers
- Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc.
- Communicating with customers, making outbound calls to potential customers and following up on leads

Who are you
- A genuine interest in helping others
- Experience in a customer care focussed role
- Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment
- Exceptional attention to detail
- Ability to work well under pressure and meet deadlines
- Excellent presentation and communication skills
- Strong administrative skills
- Excellent written and spoken German and English
- Excellent planning and organizational skills
- Flexibility to be available outside of normal working hours (rotating on-call rota)
- It’s a bonus if you also have:_
- Knowledge of diabetes (and even better insulin pumps)
- Experience with CRMs/Salesforce

What we offer
- Meaningful work
- Full autonomy in your work
- A very competitive salary
- 30 days holiday per year (pro rata)
- 40 hours per week
- The possibility to work off-site, located in Germany
- Travel allowance (when commuting)
- Multi-cultural working environment
- A work environment where you can develop your skills, learn from the best and be rewarded for your imagination

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