Key Account Services

Vor 7 Tagen

Berlin, Deutschland ON RUNNING Vollzeit

Land **:Deutschland**

Bundesland **:Berlin**

Stadt **:BERLIN**

Berufsfelder **:Einzelhandel**

Vertragsform **:Festanstellung**

Arbeitszeit **:Vollzeit**

**Stellenbeschreibung**:
In short
As an On Account Services Group Lead with a focus on our Key Accounts, your number one job is to ensure our key retailers are happy Part of your goal is to help us become the best sports retailer in the industry. With each case you handle, you will aim to WOW our dealers and sales team and always strive to find a customised solution.
Your Mission
- Set your team up for success by coaching them on solution-oriented ways of working in a fast paced and highly demanding environment
- Manage a team of 6 - 8 Key Account Service Representatives that are directly responsible for successfully managing the order book from our EMEA key accounts.
- Challenge current processes and practices by providing creative solutions to drive continued enhancements, strengthening relationship between On and key accounts.
- Prioritise and delegate the team's workload as it relates to order availability, Delivery requirements, credits, shortages, returns, and other general inquiries
- Conduct weekly check-ins with each direct team member as well as weekly team meetings
- Communicate with our third-party warehouse, our internal finance team regularly regarding order release, returns, and any order discrepancies, as well as relevant internal stakeholders (i.e. Sales & Key Account Management)
- Lead and assist on special projects related to key accounts or overall strategies of the Happiness Delivery team or company as a whole

Your story
- Minimum 3 years of relevant experience within the customer support industry, including leadership experience
- Proven ability to work in a demanding, entrepreneurial, fast changing environment with a lot of freedom and responsibility
- Analytical and data driven background with the ability to make decisions based off data
- Knowledge of needs and challenges of sporting goods retail partners would be an advantage
- An ability to translate customer needs into business actions for On, always thinking of ways to improve the dealer experience with a sense of urgency to deliver the WOW
- Inspiring team leader personality with a diligent, organised and reliable working method as well as high attention to detail
- Leadership experience managing a team/direct reports in a customer operation setting; hence experience in developing team members
- Experience in working with a CRM System as well as Excel Skills on an intermediate level
- Fluent in English. Any other European languages a big plus (especially German)

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