Product Support Associate

**_Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces_**
- We are looking for a Product Support Associate (all genders) to join our Global Logistics Team on our journey to always delivering amazing experiences._

**Your mission**
- Investigate and triage bug reports, queries and feature requests.
- Become an expert in all Logistics Products, Services and Systems.
- Relay complex and technical information to product users, in an informative and concise manner.
- Work cross functionally with Engineers and Product Managers, to advocate key areas for improvements for high impact issues.
- Inform and deliver new strategies and tactics to improve users' experience with Product Support.
- Be dynamic in your approach and adapt your skills to drive team targets.
- Influence innovation across Product Support and Product Operations to identify opportunities for simplicity and scalability.
- Provide data-driven insights and feedback to enhance internal customer experiences.
- Help shape internal processes for the team through observation and suggestion.

**Your Heroic skills**
- Hold a Bachelor's degree or have comparable experience in Product, QA or Operations.
- Familiar with agile software development and related tools.
- Strong team player, with an ability to connect people and teams to our company vision.
- Hands-on attitude, capable of dealing with constant change and being able to get things done in a timely and effective manner
- A proactive mentality and a desire to make an impact.
- Ability to think like a Product user and be invested in our users' needs.
- ** Excellent English skills, in both written and verbal communication.**

**Why Delivery Hero?**
- English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support
- We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home
- Enjoy our free online yoga classes and subsidized Urban Sports Club membership
- Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to Employee assistance program
- Participate in our health campaigns such as seasonal flu vaccination
- Benefit from BVG subsidy or join our Bike rental program
- Join the global market leader and a publicly listed company with a competitive remuneration package and a lot of training, career & development opportunities
- Develop your skills with your personal educational budget for conferences and external trainings
- Learn German with free classes, access our e-learning platform and participate in our inhouse trainings
- Save responsibly with our attractive corporate pension options
- Join company parties, team, cultural and sports events - due to the current situation on a virtual basis
- Our office lounges are filled with healthy (and some more indulgent) snacks and refreshments to keep you energised throughout the day

**About us**:
Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.

Our awesome international team already operates in 49 countries worldwide and we are exclusively looking for the best people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin
- At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you._

**Have we caught your attention? **If you are looking for an environment where our company DNA is defined by our** values,** please send us your CV.