Product Support Analytics Intern

vor 1 Woche


Berlin, Deutschland NewStore Vollzeit

**About NewStore**:
NewStore provides Omnichannel-as-a-Service for retail brands worldwide that want to accelerate their digital transformation. Built for speed and flexibility, NewStore allows brands to easily deliver amazing shopping experiences that store associates and consumers love. Its mobile-first, modular cloud platform includes POS, order management, clienteling, inventory, and native consumer apps. NewStore customers such as Burton, Faherty Brand, G-Star RAW, Marine Layer, Scotch & Soda, UNTUCKit, and Vince benefit from the most complete, global omnichannel retail solution available. The company is backed by General Catalyst, Activant Capital, and Salesforce Ventures.

**About the Work**

Here are some things that you’ll be responsible for
- Partner closely with product, engineering and services leadership to understand demand for analysis and the highest priority product support questions
- Build up the data foundation and automation to collect accurate and actionable data from our support system landscape, e.g. Salesforce Service Cloud and Jira
- Develop standardized product support KPIs, automated reports and dashboards that can be used easily accessed at any time by any team member
- Collaborate closely with product, engineering and services teams to analyze the data and understand trends
- Leverage your deep user empathy to propose product changes that have a lasting impact on user satisfaction and reduction of operational costs

**About you**
- Ideally, you are pursuing a degree in business administration or mathematics
- Ideally, you have some work experience as a working student or intern
- You have the ability to present technical and analytical relationships precisely, easily and understandably
- You are characterized by a quick comprehension and quick and precise implementation of facts
- Your skill set also includes programming experience, such as Python, SQL or good knowledge of a statistical or data mining tool
- An independent way of working, secure formulation, good expression are a matter of course for you
- You have good written and spoken English skills for this job
- Knowledge of statistics, analytical thinking skills and knowledge of data management round off your profile

**Location**
- Boston or Berlin


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