After Sales Executive

_JOB DESCRIPTION_

Role:
After Sales Executive, MICHELIN Connected Fleet (MCF)

Department:
Customer Experience

Contract:
Permanent

Reporting To:
Country Manager

Job Location:
Germany
ABOUT OUR COMPANY
- As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we intend to be a major player in this market in the coming years._
- **OUR DREAM**_

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.
- **OUR PEOPLE & WAYS OF WORKING**_

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.
THE ROLE IN SHORT:
We are looking for a dynamic and motivated Aftersales professional who can build outstanding relationships with our customers in Germany.

The Aftersales professional will have the responsibility to run pilots with potential customers, identifying their painpoints and solving these with our solutions. The Aftersales professional will also be responsible for managing a number of live customer accounts, ensuring that customers extract as much value from the solutions as possible.

**WHAT WILL I BE DOING**:
**Pre-sales activity**:

- Support pre-sales activity to define the solution that fits the customer needs best.
- As such, analyse customer needs, compatibility checks, and salesforce validation.
- Support the sales team presenting details / functionalities and benefits of the system.

**Customer Pilots**:

- Define the objective, scope and success criteria of pilots, alongside the customer.
- Perform the kickoff meeting with the customer and main stakeholders.
- Organize the installations with the operations area and / or service providers.
- Manage the pilot with regular customer contact, advancing through the pilot methodology, focusing on closing the deal.
- Perform training for the customer and drivers based on the pilot objectives.
- Present the results of the pilot to the customer.

**Implementation / Deployment**:

- Gather all information needed in order to handover to the deployment team.
- Organize the installation schedule with the customer for the implementation.
- Perform training for the customer and drivers for the implementation.
- Support sales team with kick off presentations

**Aftersales**:

- Continuous targeting of need improvement and opportunities.
- Provide good practices of usage of the solution between customers and proactively provide insights on features adoption.
- Solve customers problems of the usage of the solution.
- Retention of the customer on any sign of dissatisfaction.

TO BE SUCCESSFUL YOU WILL LIKELY HAVE:

- 1 - 2 years experience working in a similar role
- Experience working in services industry (ideally technology focused), knowing how important it is to understand customer needs and add value
- Interested in the German fleet market - transportation companies, mining organisations and light fleets.
- Exposure to a services company’s operations to provide support after the sale. (logistics, service network, aftersales, customer care, financial).
- Good interpersonal skills and initiative
- Ability to work in an international environment across geographies and languages
- Advanced/Fluent English
- Advanced/Fluent German

Art der Stelle: Vollzeit, Festanstellung

Gehalt: ab 55.000,00€ pro Jahr

Arbeitszeiten:

- 8-Stunden-Schicht
- Montag bis Freitag

Leistungen:

- Betriebliche Weiterbildung
- Empfehlungsprogramm
- Erfolgsbeteiligung
- Firmenhandy
- Firmenwagen
- Homeoffice
- Kostenloser Parkplatz

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