Associate, Client Service

EVO Payments International is an exciting and growing company that is dedicated to providing innovative products, outstanding service and security to its customers. We are located throughout the United States, Canada, Mexico and Europe. We can process in over 130 currencies in over 50 markets worldwide. On behalf of our customers, we process billions of dollars annually.

EVO plays an important role in the everyday life of millions of people. For our customers and their customers, we are the link between the parties involved in almost any type of payment transaction. We ensure that any payment is secure and properly applied and settled for each transaction. EVO offers end to end support from installing the point of sale device to enable secure electronic payments at a merchant, providing software solutions to enable ecommerce and then troubleshooting and resolving issues that may occur from time to time for our customers.

In conducting our business, EVO is committed to creating an exciting, diverse and collaborative work environment for our employees. We know our success is the direct result of the talent, dedication, and energy of all our employees. In order to achieve this success, we share a common set of values that guides our behavior at work each day. You will learn more about our values in this Handbook and as you work at EVO. These items are not simply words on a page. Rather, we should make sure we are demonstrating our values each day in our interactions with our colleagues, customers, and business partners.

We are looking for Associate, Client Service who will be responsible for strengthening our Client Service department and thus a team that, as the first and central point of contact for our existing customers, will receive and process a wide range of operational enquiries relating to our product range. These can be commercial details about individual bookings, questions about technical processes or general questions about the existing contractual relationship. Thanks to your broad knowledge of the technologies and systems used, you will be able to provide reliable assistance.

**Associate, Client Service main duties & responsibilities**:

- Management of important existing customers with the aim of expanding business cooperation
- Acceptance and clarification of customer enquiries (by telephone and in writing)
- Support with questions about products, functionalities and processes
- Master data maintenance and user administration
- Processing of malfunction/failure reports
- Development of efficiency and process improvements
- Implementation of customer communication
- Participation in on-call duty

**Associate, Client Service, will demonstrate**:

- Successfully completed commercial or technical training
- Experience in the area of customer service / client service (desirable in the area of payment transactions)
- strong communication skills, confident appearance and high resilience
- High customer and service orientation as well as team spirit
- Distinctive problem-solving competence
- Good understanding of technical processes
- Very good English, gladly supplemented by further language skills

**What we offer**
- Dynamic company with flat hierarchies and fast decision-making processes in a future-oriented industry
- Attractive remuneration, flexible working hours and 30 vacation days per year
- Staff canteen with a varied range of food, free drinks and fruit
- Employee events
- Central location in the heart of Cologne with good transport connections.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.