Operations Expert
Vor 7 Tagen
Info text
At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.
We will be guided along the way by the three core values of the ALDI SÜD Group - simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX. Your Job
What this role looks like.
Assuming overall responsibility for the seamless operation of various physical device types, such as ~30,000 laptops or store handhelds in more than 7,300 stores worldwide
Ensuring the operational stability of the “ALDI Workspace Ecosystem” product through appropriate KPIs and suitable dashboard visualisations
Advising the Product Owner proactively and driving (technical) improvements to further optimise our live operations
Guiding our Global Service Desk and national IT departments in resolving incidents identified by our monitoring solution, supported by relevant articles in the knowledge base
Identifying risks that may impact operational stability and recognising improvement potential, as well as providing suggestions for corrective actions to the Product Owner and the product team
Supporting compliance with security policies and relevant information security standards in coordination with the security and product team (e.g. Architects, Developers or Security Engineers)
Enhancing transparency on technical debt and ensuring its resolution on a regular basis to avoid possible product quality issues Your Profile
What you bring with you.
Good understanding of ITSM processes and best practices
General understanding of enterprise-class IT architecture and system landscapes, with a focus on device management
In-depth knowledge of ITIL frameworks, especially service transition and service operation practices
Excellent skills in risk analysis and risk assessment
Expertise in and practical knowledge of operations and maintenance concepts, tools (ServiceNow and Jira) and methodologies
Excellent communication skills (English and German)
Desirable extras.
Experience in large enterprises in the context of retail
Experience collaborating with a variety of countries and stakeholders
Work experience in the context of service (delivery) management Your Benefits
What you will get in return.
Partial mobile working within Germany
State-of-the-art technologies
Attractive remuneration as well as holiday and Christmas bonuses
Future-oriented training and development
Modular onboarding and buddy
Corporate health management programme Your Tech Stack
What you will work with.
ServiceNow
Microsoft Teams
Microsoft M365 (Outlook, Word, Excel und PowerPoint)
Atlassian Jira und Confluence
Miro Innovation Workspace
Many more depending on the job
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