Enterprise Account Coordinator

vor 9 Stunden

Berlin, Deutschland Uber Vollzeit

You will:

- Collaborate closely with Account Managers to grasp and address customer needs effectively.
- Act as the first point of contact for customer complaints and inquiries, ensuring rapid and accurate resolution.
- Maintain and regularly update client information databases to ensure accuracy and readiness.

**Sales Process Support**
- Assist Account Managers in identifying and developing expansion opportunities within the customer base.
- Aid in the preparation and delivery of compelling product demonstrations and presentations.
- Manage the preparation, filing, and retrieval of sales-related documents, including contracts and proposals

**Administrative Support**
- Provide robust administrative support to the Account Management team, facilitating efficient day-to-day operations.
- Organize and schedule meetings, calls, and demonstrations for team members.
- Assist in the preparation and renewal of sales proposals in collaboration with Account Managers.

**Reporting and Analysis**
- Generate, analyze, and interpret order management reports to provide actionable insights.
- Create detailed reports on campaign results and present findings to relevant stakeholders.
- Collect and relay feedback from customers to internal teams to guide improvements in products and services based on market trends and customer needs.

About you:

- Minimum of 2 years of full-time experience, ideally in a fast-paced client-facing role, preferably in the food delivery or technology sectors.
- Strong organizational and administrative skills, with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written, in English and German.
- Preferred Qualifications
- Experience handling enterprise partnerships
- Experience in food delivery and/or third-party marketplaces at a high-growth tech company
- Ability to flex your analytical skills and use data to influence decision-makers and quantify opportunities
- Speed, resourcefulness, and go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity
- Ability to handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships
- Strong listening, communication, and organizational skills
- Coachability, interest in implementing feedback, and dedication to the improvement of your craft and our team's development

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