Expert - Commercial Processes (Quotation to Cash) (M/F/d)

vor 1 Woche

Bad Homburg vor der Höhe, Deutschland Fresenius Medical Care Vollzeit

**Your Responsibilities**
- ** Harmonize and standardize** end-to-end (E2E) processes for **Quotation to Cash (QTC)** on a global scale
- ** Support digitization and automation** of sales and customer service processes to achieve predefined efficiency targets
- ** Establish and support global communities** of practice in sales and customer service to share best practices and align on standard business processes and technology deployment
- Develop a **vision for the company’s customer service processes and technology landscape** and coordinate stakeholders toward implementation
- ** Lead continuous improvement initiatives** focused on automation and digitization of customer interfaces, ensuring implementation across countries
- Represent **Global Commercial Operations** in IT projects related to QTC
- Ensure **compliance with internal policies** and external regulatory requirements
- Manage **strategic projects** in the customer service domain, from concept to implementation
- Documentation and monitoring of business processes
- Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes.
- Planning, organizing, and conducting workshops and training sessions to optimize sales processes.

**Your Profile**

✔ **Degree** in Business Economics, IT, Finance, or a related field
✔ **At least 3-6 years of experience** in customer service, sales, business (process) management, or IT project management
✔ Knowledge of the **pharmaceutical or medical technology industry** is a plus
✔ Experience in **IT project management and digital tool implementation**
✔ **SAP expertise** in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution
✔ Strong knowledge of **pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio)**
✔ Excellent **moderation, presentation, and project management skills**
✔ **Tech-savvy**: Proficient in MS Office, CRM systems, SAP & modern communication tools
✔ **Languages**: Fluent English (spoken and written); additional languages are an advantage
✔ **Willingness to travel** internationally

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