Senior Customer Education Specialist Structural

**Senior Customer Education Specialist Structural Heart**:

- Remote Eligible: Remote in Country- Onsite Location(s): Dusseldorf, DE**Additional Locations**: Germany-Düsseldorf; France-Voisins le Bretonneux; Italy-Milan; Spain-Madrid; United Kingdom-Hemel Hempstead

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Purpose Statement**

Develops and implements training programs and tools to support in-house and external Product Education. Support employees/customers by providing clear and concise information to deliver the appropriate level of clinical and technical understanding.

Bachelor's degree or equivalent required with seven years minimum experience in the medical device environment. Willingness to travel approx. 75%.

**Location**: Any European country with a remote working mode.

**Key Responsibilities**
- Designs, researches, and develops Structural Heart Valve training program and materials to maximize impact by determining the target audience, time and location requirements and other applicable factors.
- In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
- Remains aware of all changes that may impact training requirements by seeking out information that may change the clinical process and implementing changes/improvements to training approach and materials accordingly.
- Works with the Management to ensure that post-training results meet organizational targets and expectations by collecting and analyzing post-training data. Follow closely with metrics to ensure consistent global internal and physician training.
- Assumes expertise role in Structural Heart Valve Training by using technical knowledge to support existing technology and new technologies.

**Position Scope and Guidelines**

**Knowledge**
- Bachelor's degree required - medical education/physician training experience, cardiovascular and/or structural heart preferred.
- Proven experience in the medical industry with **seven years minimum** experience in the medical device environment (clinical, scientific affairs, medical affairs, medical education, product management, product development, R&D, medical sales, or field clinical engineer)
- Excellent written and verbal communication skills in **English**:

- Fluent written and verbal communication skills in **German** would be a plus

**Problem Solving**
- Applies professional concepts, company policies and procedures
- Analyzes data or situations, and exercises judgment to recommend solutions to solve problems.
- Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.

**Planning and Organization**
- High sense of urgency and commitment to execution.
- Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager. Must have the ability to manage simultaneous priorities and resource management
- Willingness to travel approx. 75%

**Business Relationships and Project Management**
- Begins establishing and cultivating internal business relationships to facilitate completion of tasks.
- Ability to build rapport with key physicians and medical leadership
- Strong interpersonal skills to enable cross function and cross franchise success
- Ability to translate voice of customer and market dynamics into the organization - related to training and education

**Requisition ID**:560763

**Job Segment**:Medical Device, Senior Product Manager, Project Manager, Product Development, Bilingual, Healthcare, Operations, Technology, Research