Customer Success Specialist

vor 23 Stunden

München, Deutschland MotorK Vollzeit

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.
As a result of this growth, we are looking for a talented Customer Success Specialist to join our dynamic German team.
The role
The Customer Success Specialist role will cover a wide range of customer support and sales tasks, working closely with the client and our wider Sales team. The Customer Success Specialist will also be responsible for training and onboard the customers on our products, while spotting potential upselling opportunities. The role will:

- Be the first and main point of reference for dealers and guide them once the contract has been signed
- Support our customers in defining their digital strategy
- Engage with clients at all levels and be the lead for all client engagements
- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
- Evaluate dealer performance i.e. failures on website, pictures in stock, usage of new features, website performance etc.
- Propose lead generating campaigns based on best in practice and over performing customers
- Developing testimonial strategies together with sales
- Conduct training sessions to educate customers on product features, functionalities, and updates.
- Share insights into industry best practices, enhancing customers' knowledge for effective use of our solutions.
- Liaise with Content Editors to adjust training content when needed, improve processes.

**Requirements**:
Our ideal Customer Success Specialist will have a background within an Automotive Dealership environment and a strong customer oriented approach. As well as:

- Ability to work in a busy, fast paced environment
- Outstanding customer service and relationship management skills
- Great communication skills
- Native level of German and English

Work pattern and location
- Full time Permanent, 40 hours per week
- Monday to Friday
- Hybrid working pattern with potential travel across Germany

**Benefits**:

- Three days of onboarding in our Milan office
- Individual training paths
- Opportunity to develop and move within the company
- National and international mobility options
- Yearly team activities

**What to expect from the Recruitment process**:

- HR Interview (English)
- Hiring Manager interview (German)
- C - level interview (English/German)
- CEO interview (English)

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