Technical Customer Specialist
Vor 7 Tagen
**About Userlane**
**About the role**
Are you excited to combine your **technical skills** with a passion for **customer success**? As **Technical Customer Specialist** at Userlane, you’ll guide global brands through implementation and ensure they unlock the full potential of our platform.
Your ability to **simplify technical challenges** and deliver tailored solutions will empower clients to achieve their goals. By providing expert onboarding and ongoing support, you’ll be essential to their success and our growth.
**Your mission**:
- ** Lead** technical onboarding and configuration projects to meet client **requirements**.
- Be the **first technical point of contact** for enterprise clients
- Deliver **impactful onboarding and technical implementation sessions** to help clients maximize their use of Userlane.
- ** Troubleshoot** technical issues and provide timely, effective **solutions**.
- Proactively **improve support processes** and ensure technical success for our clients.
**Your profile**:
- ** 1-3 years of experience** in product implementation, technical support, or a similar role.
- Background in** tech or SaaS**, with strong troubleshooting and software skills.
- Degree in Science, Engineering, or a related technical field, or equivalent training.
- Fluent in** German and English**, both written and spoken.
- Bonus: Experience with **HTML, SSO/SAML**, or similar technologies.
**What's in for you...**:
- ** Growth**: Take on responsibility from day one, make an impact, and develop through regular **in-house training** and learning opportunities.
- ** Flexibility**: Enjoy **remote work options**, flexible hours, and a modern office in Munich East (Neue Balan).
- ** Team & Culture**: Work in a diverse, international team with over 20 nationalities, in a supportive and engaging environment.
- ** Perks**: Benefit from a range of offerings, including **health and well-being programs**, leisure perks, and team events.
- ** Market Leader**: Join a global leader in the **Digital Adoption Platform (DAP)** industry, shaping the future of software usability.
**Why join Userlane?**
Userlane is one of the global leaders in the rapidly growing **Digital Adoption Platform (DAP)** industry.
Our mission is to help companies simplify their software usage and drive digital transformation. By joining us, you’ll have the opportunity to work with world-class clients, solve meaningful challenges, and grow your career in an exciting, fast-paced environment.
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