Employee Experience Specialist

Vor 3 Tagen

Berlin, Deutschland Horizons Vollzeit

**About Horizons**:
At Horizons, we're building the **infrastructure to power borderless teams**. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

**About the role**:
You form part of our hands-on, dynamic and flexible team who manages the onboarding and support of our global client employee base. This is a process-oriented role which demands a high-level of organization and the ability to multitask.

**What this job offers**:

- Owning and managing the onboarding process** **for our client employees from the document and data collection stage through to the signing of the contract.
- Work with the various stakeholders (in-country partners and/or certified public accountants, in-house and external legal teams, various internal departments) to ensure a smooth onboarding process for our client employees.
- Working with our in-house platform and providing client/employee demos to demonstrate how the platform works.
- Work with our ticketing system and be the employees' main point of contact once the onboarding has been completed.
- Become a local Country Expert in the countries you onboard employees in to be able to advise employees on ad-hoc labor and tax questions they may have.
- Work with Sales as a local Country Expert and occasionally assist them during the Sales stage by joining their calls with potential new clients.
- Feedback, feedback, feedback Gathering feedback from clients and employees about the platform and sharing this with the product team to work on developing new features.
- Reporting directly to your dedicated Senior Account Manager.
- Using your professional judgement and escalating potential high-risk situations to your line manager in order to minimize the impact on the company.
- Actively participating in daily stand-up meetings with your line manager and weekly Ops meetings with your regional team and team lead.

**What you bring**:

- Minimum 1 year experience in a client facing/account management role.
- Knowledge is power and you are dedicated to learning about basic labor and tax law in multiple countries across the region you are working in.
- This is very much a client and employee facing role - you are a people person through and through and enjoy having daily contact with our global client and employee base.
- Are tech-savvy and enjoy learning about our in-house platform and are feedback-oriented and critically challenge the functions and limitations of the platform.

**What it's like working at Horizons**:
**Our service & product**. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

**Our amazing team and environment**. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

**How to apply**:
Please fill out the form below and upload your CV with a PDF format.

If you don't have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

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