Trainee Customer Service Management
vor 2 Wochen
**Become Part of our Success Story**
The British premium brands **Jaguar** and **Land Rover** are legendary brands in the automotive industry. Carried by unique emotion, tradition and innovation, we are heading into the future with fascinating models. Leading design, state-of-the-art drive systems and networked and semi-autonomous technologies are the hallmarks of our vehicles.
**Your Team**:
The European Importer Regional Office based in Kronberg is a growing and very dynamic team looking after 20 importers and 32 markets including Nordics, Switzerland, Eastern Europe and Ireland etc. To support our **Customer Service Team within the European Importer Regional Office** and for an immediate start we are looking for a:
**Trainee Customer Service Management (f/m/d)**
**(duration of 24 months)**
**Your Tasks**:
- Drive Customer Service revenue jointly with Commercial and Regional Management Teams
- Liaise with European market stakeholders to align, agree and track Key Performance Indicators across the Aftersales business
- Enhance the Jaguar Land Rover Ownership Experience through market research, handling of customer issues, mobility requests and management of goodwill process
- Define and support retailer process actions and roll out technical & commercial campaigns
- Create day-to-day and ad hoc reports and analytics to support Customer Service performance throughout the region
- Actively participate in strategic Customer Service projects
**Your Profile**:
- University degree in Marketing, Economics, Business Management, Engineering or a similar field
- Strong analytical skills and attention to detail
- Enjoys working with excel
- Interest in automotive industry & customer service
- Proficient in Microsoft Office incl. Excel & PowerPoint
- Ability to effectively complete tasks, whilst maintaining positive working relationships with stakeholders
- Strong team player, able to communicate at all levels within the business
- High degree of competitor and market awareness
- Willingness to travel within Europe
- Excellent command of English, second language desired
**Job Types**: Full-time, Temporary
Contract length: 24 months
Work Location: One location
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