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Customer Support Specialist

vor 2 Wochen

Frankfurt am Main, Deutschland Cision Vollzeit

Cision Group Ltd. ist ein weltweit führender Anbieter von Earned Media Management Software und unterstützt PR- und Kommunikationsprofis bei ihrer Arbeit. Die Software von Cision ermöglicht es modernen Kommunikatoren, wichtige Einflussfaktoren zu identifizieren, strategische Inhalte zu vermitteln, signifikante Auswirkungen durch Texte und Bilder zu analysieren und zu messen. Cision beschäftigt über 4.500 Mitarbeiter mit Niederlassungen in 23 Ländern weltweit.

**Ready for a new challenge?**

Do you want to join a team of motivated, caring and joyfull superstars?

We always want to exceed both in high quality customer service and in the way we evolve and thrive in our roles. Cooperation, communication and personal growth is the key components in our Support team.
**As a Customer Support Specialist (CSS) you develop a culture of Customer Excellence through timely and thorough handling of customer problems and issues, while answering product and service questions**. We build relationships and trust by assisting, guiding and training our clients in our platforms and in the different functions. The CSS works with our customers on all levels, to remove blockers and to adapt our software to ensure that they can achieve their business goals.

**Your Key Responsibilities and Expectations**:

- Patiently and attentively listens to customers queries and manages the resolution or connects them with the appropriate teams to address their needs
- Resolves platform or service problems by clarifying the customers complaint
- Address customer questions about new products or services
- Collaborates with Customer Success Managers, Account Manager and other customer facing personel to ensure service excellence

**What are we looking for?**:

- **Excellent German and English** language skills, written and verbal
- Undergraduate degree is preferred
- ** Highly customer focused; shows a real passion for the customer experience and customer support industry**:

- Driven, self-starter, enthusiastic and with an “ownership” mentality
- Adaptable and ability to thrive in a fast-paced, ever-evolving environment
- **Able to handle stressed and pressured situations**:

- Proven experience in a customer-interacting role
- Team player that appreciates working together for a common goal
- Experience with Sales Force, Freshdesk or other CRM tools is beneficial
- Experience withSoftware as a Service (SAAS)
- Passion for PR and Media Industry

**Our Benefits**:

- Flexible Working Hours & Distant Working Opportunities
- Capital accumulation benefits and employer-funded pension
- Regular Team Events
- Great working atmosphere in our brandnew office in Frankfurt's Gateway Gardens
- Grants for commuting to place of work
- Subsidized memberships to gmys through our partner Qualitrain
- Subsidies for Child Care
- Growth in a global tech company

**This sounds like you? We are looking forward to hear from you**

Wenn Sie also in der rasant wachsenden Medienbranche der heutigen Zeit aufblühen, in dem kein Tag dem anderen gleicht, dann bewerben Sie sich jetzt.

Im Gegenzug bieten wir Ihnen ein ansprechendes Arbeitsumfeld mit einem höchst motivierten Team. Sie werden einen hohen Grad an persönlicher Verantwortung und Möglichkeiten haben, Ihre Karriere in einem wachstumsstarken Markt auszubauen.