Guest Experience Intern

Vor 6 Tagen

Berlin, Deutschland Habyt GmbH Vollzeit

Habyt's mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors and are present across Europe and APAC.

As a Guest Experience Intern, you are a Habyt brand ambassador and will be a part of a high performing team at our Boutique property, contributing to the optimization of revenue, occupancy, average rate, and also delivering the level of service that produces guest satisfaction. Located by the Rummelsburger See in Berlin, Waterfront by Habyt will open this summer and will offer 144 Hotel Rooms and 92 Residential Studios.

**Your responsibilities will include**:

- Greeting guests and performing check-in and check-out duties
- Creating the satisfactory level of engagement with guests by showing interest, anticipating requests and engaging with them throughout their stay
- Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfill the request or resolve the incident promptly
- Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups etc.
- Monitoring and maximizing room inventory to accommodate new sales leads and reservations
- Proactively encourage longer length of stay for in-house guests
- Proactively upsell to hit monthly team and individual targets
- Proactively looking for areas for development and improvement for yourself and others
- Updating guest data in the PMS and other IT systems as required
- Ensuring compliance to all SOPs and standards

**The skills, attitude and experience we require are**:

- Recent graduate from Hotel/Hospitality School with a maximum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
- Independent with exceptional customer service and teamwork skills
- Understand the importance of teamwork as well as individual contributing towards a common goal
- Excellent interpersonal, written and verbal communication skills
- A willingness to work rotating shifts - Shifts are of 5 days / week including weekends, PH and both morning, afternoon and night shifts when required
- Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries and concerns professionally
- Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems
- Guest Experience InternGuest Experience Intern

  • Guest Experience Intern

    vor 1 Woche

    Berlin, Deutschland Habyt GmbH Vollzeit

    Habyt's mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors and are present across Europe and APAC. As a Guest Experience Intern, you are a Habyt brand...

  • Guest Experience Intern

    vor 1 Woche

    Berlin, Deutschland Habyt Vollzeit

    **About the role** Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about...

  • Guest Experience Expert

    vor 1 Woche

    Berlin, Deutschland Marriott International, Inc Vollzeit

    **Job Number** 24036894 **Job Category** Rooms & Guest Services Operations **Location** Hotel am Steinplatz Autograph Collection, Steinplatz 4, Berlin, Berlin, Germany VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** - Dazugehören - das ist ein großartiges Gefühl. Es bedeutet,...

  • Guest Experience Supervisor

    vor 14 Stunden

    Berlin, Berlin, Deutschland Careers at Marriott Vollzeit

    POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust...

  • Director of Guest Experience

    vor 2 Wochen

    Berlin, Berlin, Deutschland SPARK Europe GmbH & Co. KG Vollzeit 80.000 € - 120.000 € pro Jahr

    SPARK Berlin ist Europas Premium-Plattform für neue Formen der Gastkultur.Hier verschmelzen Business, Art und Lifestyle in einer Atmosphäre, die inspiriert und verbindet.Als Director of Guest Experience & Lifestyle übernehmen Sie die Leitung des gesamten Hospitality-Teams und prägen die Servicephilosophie eines Hauses mit internationalem...

  • Guest Experience Supervisor

    vor 2 Wochen

    Berlin, Berlin, Deutschland Careers at Marriott Vollzeit

    German language skills are mandatory for this position. POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions....

  • Guest Experience Supervisor

    vor 2 Wochen

    Berlin, Deutschland Marriott International Vollzeit

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationBerlin Marriott Hotel, Inge-Beisheim-Platz 1, Berlin, Berlin, Germany, 10785ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementGerman language skills are mandatory for this position.POSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of...

  • Director of Guest Experience

    vor 3 Wochen

    Berlin, Deutschland SPARK Europe GmbH & Co. KG Vollzeit

    SPARK Berlin ist Europas Premium-Plattform für neue Formen der Gastkultur. Hier verschmelzen Business, Art und Lifestyle in einer Atmosphäre, die inspiriert und verbindet. Als Director of Guest Experience & Lifestyle übernehmen Sie die Leitung des gesamten Hospitality-Teams und prägen die Servicephilosophie eines Hauses mit internationalem Anspruch....

  • Guest Experience Associate

    Vor 6 Tagen

    Berlin, Deutschland Habyt GmbH Vollzeit

    Habyt's mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors and are present across Europe and APAC. As a Guest Experience Associate, you are a Habyt brand...

  • Guest Experience Agent: Working Student

    vor 1 Woche

    Berlin, Deutschland numa group Vollzeit

    Your mission Numa is a hospitality brand, offering uniquely designed apartments for the modern traveller. We develop and operate a new category of lifestyle apartments whether it is for your weekend city trip, business travel or temporary home. Our uniquely designed apartments are located in the most exciting neighbourhoods and cities, that will make you...