Guest Experience Supervisor

vor 16 Stunden

Berlin, Berlin, Deutschland Careers at Marriott Vollzeit

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

  • Guest Experience Supervisor

    vor 2 Wochen

    Berlin, Berlin, Deutschland Careers at Marriott Vollzeit

    German language skills are mandatory for this position. POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions....

  • Director of Guest Experience

    vor 2 Wochen

    Berlin, Berlin, Deutschland SPARK Europe GmbH & Co. KG Vollzeit 80.000 € - 120.000 € pro Jahr

    SPARK Berlin ist Europas Premium-Plattform für neue Formen der Gastkultur.Hier verschmelzen Business, Art und Lifestyle in einer Atmosphäre, die inspiriert und verbindet.Als Director of Guest Experience & Lifestyle übernehmen Sie die Leitung des gesamten Hospitality-Teams und prägen die Servicephilosophie eines Hauses mit internationalem...

  • Assistant Guest Experience Host

    vor 2 Wochen

    Berlin, Berlin, Deutschland future forward family Vollzeit 30.000 € - 40.000 € pro Jahr

    Become part of our mission and support our team as a friendly and dedicated Guest Experience HostWhat You BringAbility to work independently and take initiativeYou're flexible and adaptableGood knowledge of English and / or German Previous work experience in a customer service role. We provide trainingWhat You'll DoManage Communication with guests of around...

  • Guest Arrival Expert

    vor 2 Wochen

    Berlin, Berlin, Deutschland Careers at Marriott Vollzeit

    Professional German language skills are mandatory for this position. POSITION SUMMARY First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build...

  • Guest Arrival Expert

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Careers at Marriott Vollzeit

    German language skills are mandatory for this position. POSITION SUMMARY First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience...

  • Guest Relations Partner

    Vor 4 Tagen

    Berlin, Berlin, Deutschland The Flex Vollzeit

    About The FlexAt The Flex, we're redefining what it means to feel at home — anywhere in the world.We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences...

  • Lifestyle Butler I Personal Guest Experience

    vor 2 Wochen

    Berlin, Berlin, Deutschland SPARK Europe GmbH & Co. KG Vollzeit

    SPARK Berlin ist das "House of Experiences" – eine kuratierte Welt zwischen Business, Culture und Living. Als Lifestyle Butler sind Sie die persönliche Visitenkarte unseres Hauses und begleiten anspruchsvolle Gäste durch ihren Aufenthalt. Sie vereinen klassische Butler-Etikette mit modernem Stil, Diskretion und Leidenschaft für außergewöhnliche...

  • Food Services Supervisor

    vor 12 Stunden

    Berlin, Berlin, Deutschland Careers at Marriott Vollzeit

    POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for...

  • Housekeeping Supervisor- Intern

    vor 2 Wochen

    Berlin, Berlin, Deutschland Habyt Vollzeit

    About the roleHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...

  • Luxury Personal Experience Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland SPARK Europe GmbH & Co. KG Vollzeit 80.000 € - 120.000 € pro Jahr

    SPARK Berlin steht für Hospitality, neu gedacht: persönlich, immersiv und unverwechselbar.Als Luxury Personal Experience Manager gestalten Sie unvergessliche Gästeerlebnisse – von exklusiven Dinners bis zu mehrtägigen Aufenthalten.Sie verstehen, dass echter Luxus in Emotion, Timing und Atmosphäre liegt.AufgabenEntwicklung und Steuerung individueller...