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Head of Quality Assurance
vor 2 Wochen
**Job Purpose/Role**
Lead the Quality Assurance (QA) Function and be accountable for the function’s performance and objectives. Drive the overall strategy and implementation of the following: measuring customer experience, defining the continuous improvement cycle, setting the standard for SLA adherence and ownership of Quality Assurance dashboards (e.g. Company dashboard).
**Key Responsibilities**
- Responsible for leading the QA team, including the managing the performance, objectives and budget of the function
- Accountable for the overall strategy and implementation of the global Quality Assurance framework including measuring Allianz Technology’s customer experience and satisfaction, the global QA continuous improvement cycle, and ownership of QA dashboards
- Escalation point for senior business executives across the organization on Quality Assurance topics
- Ensures adherences to global Allianz Technology policies and frameworks
**Key Requirements/Skills/Experience**
- People management, team management & budget management
- Strong communication and stakeholder management skills with executive management
- Knowledge of various customer satisfaction measurement programs, quality assurance management
- Knowledge of IT services, service management, portfolio service management and service level adherence
- Higher education degree in IT, or Business Management or comparable education
- 8+ years of relevant work experience as an executive/management for IT /Technology Organizations and experience in program management for large and complex organizations
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
