Customer Service Representative

**Do you feel at home in aviation** and are you **internationally** minded?

Be part of our creative & innovative team.

VSE Aviation Germany GmbH is located in Norderstedt, close to the Pearl of the North. Close to a metropolis that combines modernity with a proud maritime heritage.

A historic and diverse region that hides UNESCO treasures and offers coastal splendor.

You will be able to explore the heart of Northern Germany.

With the first location in Germany, you will be part of a global aviation distribution company with a current start-up character.

Join the team, become part of our dynamic and intercultural team and discover exciting career opportunities in aviation logistics.

**Be the impetus for tomorrow's performance.**

We firmly believe that the success of our Group depends largely on the people who shape it worldwide.

**Customer Service Representative (d/f/m)**

Location: Norderstedt, Schleswig-Holstein

Type of employment: Full-time

You are promoting VSE products by identifying leads as building strong and long-term relationships.

You will be the smart focal point between for our customers as our business partners.

You will perform customer service activities such as timely submission of quotes, order management, on-time shipping of products and related after-sales activities.

You will maintain securing existing program business levels as well as to identify new business opportunities.

**Would you like to**:

- Enter customer orders into ERP system and make sure the order is fulfilling the customer satisfaction?
- Understand and transmit financial and technical information to internal and external customers?
- Keep records of customer interactions or transactions; record details of inquiries, comments?
- Support strategic opportunities, problem resolution and escalated issues for customers?
- Keep your management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual territory analyses?
- Participate in customer visits, and include relevant internal participants as needed?
- Establish and maintain a trusting and profitable relationship between the customers and the company?

**You can expect**:

- Working in a diverse environment, with more than 8 nationalities, where every voice is heard, and everyone is valued
- Working together at eye level
- Participation in shaping the workplace and work processes
- Permanent employment contract
- Up to 28 days’ vacation
- Good work-life balance thanks to predictable shifts
- Further training opportunities: Your further development is important to us: we offer you personal development and training opportunities in an international environment
- On-site facilities: free coffee & water, e-gym, HVV Premium Profiticket
- Long-term partnerships with renowned nationwide companies
- Employee events

Do you already have professional experience in Customer Service and are looking for a new challenge in the aerospace sector?

At VSE Aviation Germany GmbH you can expect challenging tasks in an innovative working environment that is exciting and offers you very interesting career opportunities.

Do you have a high level of self-motivation and commitment?

**Your boardcard**:

- 4+ years of experience in customer service, and/or aviation industry.
- The customer is your priority, and you enjoy working in a team
- You have some experience with the Quantum Control ERP or related aviation information system experience.
- You are motivated and inspire your colleagues for the performance of tomorrow. You work conscientiously, and you like to tackle things
- You have some experience with U.S. Export Rules and regulations
- You are proficient in English as fluent in German

VSE is committed to diversity and an inclusive corporate culture.

We look forward to hearing from you

Brigitte Bähr

Human Resources Manager

Bornbarch 12

Norderstedt, 22848

**M: +49 175 34 93 977**

Art der Stelle: Vollzeit

Gehalt: 23,00€ - 25,00€ pro Stunde

Arbeitszeiten:

- Montag bis Freitag

Leistungen:

- Firmenevents
- Kostenlose Getränke
- Sprachkenntnisse werden vermittelt

Ausbildung:

- Abitur oder gleichwertig (Wünschenswert)

Berufserfahrung:

- Kundenservice: 4 Jahre (Wünschenswert)
- Aviation: 4 Jahre (Wünschenswert)

Sprache:

- Englisch (Wünschenswert)
- Deutsch (Wünschenswert)

Arbeitsort: Vor Ort

Voraussichtliches Einstiegsdatum: 01.12.2024