Customer Experience Agent
Vor 5 Tagen
**The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin or Amsterdam. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Group. As the bridge between customers and Urban Sports Group, you ensure our customers leave every interaction feeling positive about the Urban Sports Group offer and the support we provide. Join our team and help us to continue inspiring people to lead an active and healthy life. **Your responsibilities**: - Serve as the direct link between Urban Sports Club and current and potential members/partners - Build a relationship with our members with your positive, compassionate, and clear communication - Help us to continuously improve our level of customer service, our user experience, and our processes and tools **What you need to succeed**: - You are a strong communicator in Dutch and have a good level of English - Ideally, you already have experience in customer service or another position requiring strong communication and interpersonal skills. - You are reliable, organized, and able to stay calm in stressful situations. - Confident with tools such as Zendesk, remote support tools, Pipedrive, CRM systems - You can relate to our customers and are excited about the opportunity to delight them in every interaction. - You are a self-starter, quickly seeing what needs to be done and taking a structured approach to accomplishing the task at hand. - You carry yourself with confidence and enjoy connecting with members, internal stakeholders, and your colleagues. **Our offer to you**: - **Free Urban Sports Club L Pro Membership + Friends and Family Discount**: Stay active with free membership, plus discounts for friends and family. - **Flexible Work Model**: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle. - **Extended Remote Work Options**: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You'll also have the option to desk-swap at our other European offices. - **WorkOUT Life Balance**: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open U. - **Personal Development**: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes. - **Engaging Team Culture**: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment. **_Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof)._
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Customer Experience Agent
Vor 5 Tagen
Berlin, Deutschland Dine In Taste GmbH Vollzeit**About the role**: We are looking for a compassionate, communicative Customer Experience Agent (M/F/x) in our HQ in Berlin, to be the first point of contact for our food lovers community in the Dutch market. Your Challenges: - Connecting with our customers with your positive, compassionate, and clear communication - Helping to continuously improve our...
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Customer Experience Agent
Vor 5 Tagen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative Customer Experience Agent with focus on B2E members to join our team in Berlin. As a Customer Experience Agent, you are the first point of contact for our members and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave...
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Digital Payment Revolution
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...
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Digital Payment Revolution
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...
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Customer Experience Agent
Vor 5 Tagen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin and Lisbon. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction...
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Customer Experience Agent
vor 1 Woche
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity** We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin. As a CX Agent, you are the first point of contact for our Members and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction feeling positive about the...
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Customer Experience Agent
vor 1 Woche
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin and Madrid. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction...
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Customer Experience Agent
Vor 5 Tagen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin or Amsterdam. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Group. As the bridge between customers and Urban Sports Group, you ensure our customers leave every interaction...
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Customer Experience Internship
vor 1 Tag
Berlin, Berlin, Deutschland Spotahome Vollzeit 9.600 € - 12.000 € pro JahrWhy us?Remote flexibility, we trust our team and we are goal oriented Paid internship: 800 euros gross per month with a 6 month duration.Starting date: January/ Feburary 2025Schedule: Full-time, 09:00 to 18:00, Monday to FridayA hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.People. Work with talented, committed...
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Customer Experience Agent
vor 1 Tag
Berlin-Prenzlauer Berg, Deutschland Bark.com Vollzeit**About the Role** Bark was voted the 6th fastest-growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, we’re breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start-up...
