Customer Experience Agent
Vor 4 Tagen
**About the role**:
We are looking for a compassionate, communicative Customer Experience Agent (M/F/x) in our HQ in Berlin, to be the first point of contact for our food lovers community in the Dutch market.
Your Challenges:
- Connecting with our customers with your positive, compassionate, and clear communication
- Helping to continuously improve our level of customer service, customers experience, and our processes and tools
- Evaluating data and continuously searching for improvement opportunities for the best customers experience
- Reaching out to our partners for solving any ad hoc operational issues
**What you need to succeed**:
- Strong communication skills in Dutch (native level) as well as English. German skills are a big plus.
- First experience in customer service or another position requiring strong communication and interpersonal skills.
- Ability to stay calm and organised in stressful situations.
- Possessing a positive attitude with a desire to help our customers.
- A born problem solver and enjoy new challenges while working in a fast paced environment.
**Why join?**:
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents.
- Feel the beat of a high-growth & ambitious food startup
- Full ownership and an exponential learning curve
- Work together with amazing people - our team
- Make great connections with other FoodLabs startups
**About us**:
Backed by the best food tech investors FoodLabs & EQT Ventures, voilà enables everyone to experience the best chefs & restaurants at home. From authentic tastemakers to the best top chefs: At voilà, you can discover the hottest restaurants and enjoy from Tim Raue's favorite peking duck in Hamburg to the TV chef Steffen Henssler.
Find more about us** **here**
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