Customer Experience Agent
vor 9 Stunden
**About the Role**
Bark was voted the 6th fastest-growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, we’re breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start-up feel, with all the security of a hugely successful business.
We have an amazing company culture at Bark, where we invest in good people and talent is nurtured. We are looking for Customer Experience Agents to join our team. You’ll be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform. We are looking for energetic and enthusiastic people with a flare for customer service and sales to come and make a difference to our team.
**Responsibilities**
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have
- Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented.
- Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully (all our sales are warm sales)
- Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business.
- Handle the day-to-day team inbox (we use Zendesk). Promptly responding to enquiries and resolving issues with a professional-first mindset
**Shifts**
You will be required to work 9:00am to 6:00pm Monday to Friday.
This is a hybrid role, with 3 days in the office and the remaining days working from home.
**Required Skills and Experience**
- Proficient in German and English (written and spoken). French fluency is a bonus
- Customer-facing/sales experience desirable (not essential)
- An interest in sales - no experience required (some of our previous top billers have had no experience at all)
- Ability to build strong rapport quickly and confidently with customers
- A driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries, able to easily adapt to any given situation
- The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
- Exceptional attention to detail and follow-through
**Salary**:
- €28,000 base salary + uncapped commission (average €7,000+), (all sales are warm sales)
**Perks and Benefits**
- 25 days holiday per annum
- Learning & Development budget of up to €300
- Weekly prizes for top performers
- Free lunches once a month
Please submit your CV in English language (no worries, this does not need to be perfect, but you would need to be able to communicate with our UK team). Please attach any relevant references and state your salary expectations as well as your current notice period.
Art der Stelle: Vollzeit, Teilzeit, Festanstellung
Gehalt: 28.000,00€ pro Jahr
Arbeitszeiten:
- 8-Stunden-Schicht
- Feiertagsarbeit
- Montag bis Freitag
Leistungen:
- Betriebliche Weiterbildung
- Flexible Arbeitszeiten
Sonderzahlung:
- Provision
Möglichkeit zu pendeln/umzuziehen:
- Berlin-Prenzlauer Berg: bereit sein zu pendeln oder vor Antritt der Stelle einen Umzug zu planen (Erforderlich)
Sprache:
- Englisch (Erforderlich)
- Deutsch (Erforderlich)
Arbeitsort: Vor Ort
Voraussichtliches Einstiegsdatum: 05.11.2024
-
Customer Experience Agent
Vor 4 Tagen
Berlin, Deutschland Dine In Taste GmbH Vollzeit**About the role**: We are looking for a compassionate, communicative Customer Experience Agent (M/F/x) in our HQ in Berlin, to be the first point of contact for our food lovers community in the Dutch market. Your Challenges: - Connecting with our customers with your positive, compassionate, and clear communication - Helping to continuously improve our...
-
Customer Experience Agent
Vor 4 Tagen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative Customer Experience Agent with focus on B2E members to join our team in Berlin. As a Customer Experience Agent, you are the first point of contact for our members and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave...
-
Digital Payment Revolution
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...
-
Digital Payment Revolution
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...
-
Customer Experience Agent
Vor 4 Tagen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin and Lisbon. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction...
-
Customer Experience Agent
Vor 7 Tagen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity** We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin. As a CX Agent, you are the first point of contact for our Members and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction feeling positive about the...
-
Customer Experience Agent
Vor 7 Tagen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin and Madrid. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction...
-
Customer Experience Agent
Vor 4 Tagen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin or Amsterdam. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Group. As the bridge between customers and Urban Sports Group, you ensure our customers leave every interaction...
-
Customer Experience Agent
Vor 4 Tagen
Berlin, Deutschland Urban Sports Club Vollzeit**The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin or Amsterdam. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Group. As the bridge between customers and Urban Sports Group, you ensure our customers leave every interaction...
-
Customer Experience Internship
vor 6 Stunden
Berlin, Berlin, Deutschland Spotahome Vollzeit 9.600 € - 12.000 € pro JahrWhy us?Remote flexibility, we trust our team and we are goal oriented Paid internship: 800 euros gross per month with a 6 month duration.Starting date: January/ Feburary 2025Schedule: Full-time, 09:00 to 18:00, Monday to FridayA hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.People. Work with talented, committed...
