Working Student Customer Experience

We are a **Munich-based SaaS company** and **support leading enterprises **with our software platform at every step from agile goal management with OKR to **end-to-end strategy execution centered around outcomes**. With the help of our technology, customers develop greater adaptability and effectiveness in strategy execution. This enables organizations to meet the demands of dynamic markets and a new working world. With user-centric workflow tools and its associated analytics suite, we link goals, metrics, and projects to center teams and organizations around shared outcomes. In addition, our international ecosystem of partners, training, events, and enablement content provides the desired culture change and internal knowledge building to holistically guide companies in their transformation.

Workpath is backed by industry experts with many years of experience in leadership and technology. Together we shape the future of work. Join us now

**Your future team**:
Meet Justine, Alexander, Huy, Thomas, Florian, and Miguel - the crew behind Workpath's Customer Experience Team. We are passionate about enabling large companies to implement their strategies more efficiently and giving every employee more focus and purpose. If you value ownership, embrace pragmatism, like seeing impact in your work, and are eager to learn something new every day, we want you on board as we transform customer experience at Workpath.

**Your meaningful outcomes**:
Workpath is not a typical SaaS company. We are not just about software. We are about changing the way thousands of employees think. As a Working Student in Customer Experience, you will back up two key teams: Customer Success and Customer Education. You will help both teams succeed on the customer front, ensuring organizations can ace their strategy game.

**Your Role in a Nutshell**:

- Work closely with our Customer Success Managers and contribute to their day-to-day business as they guide organizations through the entire customer life cycle. This journey spans from introducing our software and services to providing ongoing support during their transformation.
- Assist the Customer Success Managers by offering a data-driven perspective on our business as well as identifying valuable insights and areas for improvement based on the information we gather.
- Support our Product Specialists with profound product knowledge in technical, platform-related, and content-related customer communication.
- Team up with our Customer Education Specialists to coordinate, organize, and refine various workshops and training formats in order to complement our customers' software experience.
- Take ownership of both internal team processes and external processes related to customer communication. Actively seek ways to enhance efficiency and effectiveness in these areas.
- Given our startup environment and the dynamic nature of our team, there is plenty of room for you to initiate and lead your own small projects within the team. Simply come up with an idea, take ownership of it, and drive positive change

**Who we're looking for**:
What matters most to us is your energy and motivation. We don't believe in a one-size-fits-all profile for this role, but drawing from our team's experience, we have an idea of what tends to work well:

- Currently enrolled in a Master's or advanced Bachelor's studies program.
- Valuable prior experience as an intern or working student in a fast-paced environment.
- Strong customer service and communication skills (Proficiency in English and German).
- A hands-on mindset with a natural sense of ownership and responsibility, coupled with the ability to produce deliverables (e.g. new ideas, concepts, processes) both independently and collaboratively.
- Possess analytical thinking, a structured work style, and the ability to learn and adapt quickly. Having experience in working in a data-driven manner is a definite plus.

**Here is what you will enjoy**:

- Working in a supportive team with a solid feedback culture and collaborating in an agile environment with flat hierarchies.
- Embracing personal responsibility and autonomy as well as contributing creatively to the growth of our organization.
- Unlocking vast opportunities for growth and development through internal knowledge-sharing sessions that extend beyond your team.
- Flexibility of working from home or our central office in Munich.
- Accessing a range of perks and benefits, covering mental and physical health, mobility, events, coaching, personal budget, and more.

Join our team in shaping tomorrow's working world by unleashing the potential of millions of employees in businesses worldwide.