Business Development Specialist

We are looking for a Business Development Specialist to support our Sales team. The team’s mission is to provide a flawless experience throughout the sales funnel ensuring customers achieve the best results with LINKA. The Business Development team is responsible for building strong relationships with key partners while building value into the overall client experience through account development, project management, and on-site client visits ensuring all of our products and software integrations exceed expectations and lead to growth. As part of the team, we expect our Business Development Specialist to be thirsty for success while working collaboratively with a small team to close deals, retain key client contracts, achieving lead generation and sales targets.

**You will**:

- Be a critical part of the Business Development team and to the company as a highly motivated, proactive, and solid communicator, thriving on the success of our clients.
- Support the Business Development team to close deals and support in the fulfillment process as needed
- Maintain excellent communication with new leads, clients and partners with under 24hr response time
- Collaborate with Account/Sales Managers and directly liaise with the client to provide solutions to grow client business and ensure repeat business
- Working with clients to understand their success goals and identifying opportunities and actions to improve their experience with our software
- In partnership with the business development team determine what actions will best promote client retention and customer satisfaction.
- Identify areas for the customer to improve feature adoption, improvement of their current workflow or configuration, and optimize their current solution.
- Host onboarding and virtual tutorials on LINKA Fleets’ functionality
- Think critically, and demonstrate initiative and flexibility
- Communicate with confidence, energy, and enthusiasm
- Manage CRM tool (Pipedrive, Zendesk) to manage leads, funnel sales & support queries

**Your must-haves**:

- Fluent in English and German
- A bachelor’s degree in Business or equivalent combination of education and work experience.
- Demonstrable results from 1-3+ years of relevant experience
- Ability to learn and adapt quickly in a fast-paced environment.
- Strong verbal and written communication skills
- Ability to multi-task and manage multiple tasks and projects while maintaining a high level of customer service
- Excellent organizational and time management skills with strong attention-to-detail.
- Ability to work alone or in small teams

**You might have**:

- Proven experience in customer success, support, retention and account management a bonus.
- Proficiency in Pipedrive CRM tools, Zendesk, live chat tools.
- A passion for cycling and inspiring change to reduce our environmental impact on the planet.

**Contract length**: 12 months

**Salary**: €31,000-41,000 / Dependant on applicant’s experience / Full-Time, 40 hours

**Benefits**:

- Opportunity for progression within the company
- Fun and dynamic work atmosphere

**About LINKA**

LINKA creates world-class patented technology enabling urban sustainable mobility for the betterment of our planet, our people and local communities.

We are the creators of an asset tracking platform and lock-to solution that provides real-time analytics with seamless product integration - a complete end-to-end micro-mobility solution for direct to consumer and fleets.

LINKA is sold in 65+ countries and employs an engineering team in San Francisco, with a sales support team serving B2C and B2B clients around the globe. The full line of LINKA products now includes the Original LINKA Lock; the GPS theft tracking and e-bike compatible LEO; and LINKA Fleet Solutions, a comprehensive bike share management solution for bike share operators. While household names are embracing our innovative technologies, we are looking for operations and fulfillment specialists to support our rapid growth.

**Enabling sustainable urban mobility**

Reducing our collective carbon footprint is at the heart of the LINKA journey. Driving a car emits about 271 g CO2 per passenger-kilometer. Replace the car with a bicycle and you reduce your CO2 emission to less than 1/10th of the car. And that’s what gets our wheels going LINKA is made up of a fun group of environmentally conscious engineers, designers, marketers, sales and operations people, all with the united passion to empower our customers to make a change in the way we move, in turn making a positive impact on the environment, our lifestyle and our health. Our customers choose to work with LINKA because we provide superior quality and extensive experience in security, product design, IoT, software development, and tailored business solutions.

Pay: 31,000.00€ - 41,000.00€ per year

**Experience**:

- business development: 1 year (preferred)