Customer Training Specialist Emea

**Careers that Change Lives**

To strengthen our Minimally Invasive Therapies Group Business in EMEA region (Europe, Middle East and Africa) within Surgical Innovations division focused on Robotic Assisted Surgery we are currently looking for a fulltime passionate, independent and solution-oriented Customer Training Specialist with excellent interpersonal skills, didactic personality and natural ability to educate healthcare professionals. This is a great challenge for a persuasive individual with a clinical/ medical devices or healthcare background. Strong communication skills in English are required.

**A Day in the Life**

We offer you a position where you are responsible for delivery of Robotic Assisted Surgery (RAS) technology training to surgeons, first assistants, and Operating Room staff from a variety of surgical specialties aligned with the core strategy.

You will be actively involved in the continuous improvement of training programs and provide support for customer training and training research initiatives.

You will establish relationships within designated external training entities in targeted global geographies.

It will be your responsibility to manage training center logistics, inventory, and training calendars in conjunction with key stakeholders. Together with training center staff, maintaining all capital equipment, including but not limited to the cleaning and reprocessing of instruments and accessories will be your responsibility as well.

We expect you to be able to deliver valuable training courses to Health Care Professionals (HCP) at designated training partner facilities. Topics will include:

- Introduction to robotic surgery, features and benefits and systems comparison
- System overview, instrument portfolio and accessories
- Pre-operative phase
- Patient positioning, ports and Arm Cart set up
- Intra-operative use, surgeon and bedside activities and interactions
- Console controls and activities
- Troubleshooting
- Post-operative phase

This position also requires collaboration with the Business Developers and Start Up Specialist team in a creative, dependable, and flexible manner to improve existing training programs.

To be successful in this role you need to have solid organizational skills and the ability to operate independently. Besides, you also demonstrate the ability to work in a team environment. Furthermore, you are committed to self-development and professional work ethic. You show a high capacity and excellent problem-solving skills. Finally, you show the ability to learn in a fast-paced environment.

**Must Haves**
- Bachelor’s degree required preferably in Clinical or Health Sciences, Nursing, Healthcare Management, Engineering or Education
- Clinical, healthcare and/or operating room experience
- Minimum of 5 years Medical-device experience
- Proven experience training on complex topics and/or technology
- Fluent in English. Native in German
- You are flexible with hours of operation

**Nice to Haves**:

- Knowledge of adult learning principles preferred
- Preferably experience in robotic surgery, capital equipment or equivalent technology
- Multilingual highly preferable (Spanish, French, Dutch, Italian, Portuguese)

**We Offer**

We offer a competitive salary and benefits package to all our employees:

- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
- Employee Assistance Program and Recognize (Our global recognition program)

**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are **engineering the extraordinary.
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