Payments Strategy,

**The Company**:
Payrails is an innovative technology company with a team that has many years of experience in the payment industry and a real-life understanding of the merchants’ needs. We have seen the complexity firsthand and we have learned from all the challenges we've faced. Now we want to help leading technology companies around the world accept payments and build financial services with mínimal upfront investments.

Our vision at Payrails is to reimagine payments. We do this by removing heavy reliance on Engineering efforts using composable building blocks that put the control firmly in the hands of our customers. We exist to help our customers become more productive and flexible, impacting directly on their ability to grow.

We are joined in our mission by top-tier investors Andreessen Horowitz, HV Capital, EQT and General Catalyst alongside a great cast of knowledgeable angel investors to enable us to solve the growing complexity of payments.

At Payrails, we are committed to building a team full of the most talented people. Excellence is part of our values and we understand that in order to achieve this, we need to build an environment where skilled people can work openly, collaboratively, and with the utmost trust in one another. We believe people thrive the most when they are fully aware of what the business is trying to achieve, why it is important to the market, and what challenges lie in the way to reaching our goals. In such an environment we believe people can truly excel, grow and enjoy working together. We try hard to be a company where everyone is inspired and feels a sense of responsibility to do the right thing to help us bring our vision to life. Succeeding with us is about finding solutions to the most pressing problems and executing them effectively.

**Your Team**:
Payrails is a highly dynamic workplace with our Payment Strategy Team fronting to our clients. Our mission is to;
- Deliver tailor-made and innovative solutions to complex and demanding merchant requirements, pain points, and use cases
- Provide best-in-class onboarding experience and service to our merchants
- Optimize payment performance and amaze our merchants with data-driven insights and growth opportunities in the Fintech sector
- Follow the latest Fintech trends to improve our offering and empower our clients’ growth

Our Team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You as our Merchant Onboarding Specialist, Payment Strategy will be driving our customer experience to ensure success.

**What You will be doing**:

- You will lead the end-to-end onboarding process for new merchants, driving agility and customer satisfaction while balancing internal constraints and competing priorities.
- You will build and manage detailed project plans and onboarding timelines, acting as the single point of contact for merchants throughout the onboarding lifecycle.
- You will collaborate cross-functionally with Sales, Product, Platform and Solutions Engineering to ensure all integration and go-live dependencies are managed effectively.
- You will set and manage clear expectations with internal and external stakeholders through proactive communication and regular status updates.
- You will own and iterate on the Merchant Onboarding Playbook, continuously improving our best practices, operational frameworks, and learnings.
- You will identify risks and blockers early in the onboarding journey and drive swift solutions to keep projects on track.
- You will centralize and maintain clear documentation and onboarding assets that are easy for merchants and internal teams to navigate.
- You will work closely with the Product team to relay merchant requirements, influence roadmap decisions and improve future onboarding experiences.

**You'll be great for this role if**:

- You have 3+ years of experience in project or onboarding management, ideally in a fast-paced, complex B2B or fintech environment.
- You are highly organized, comfortable in high-pressure environments and can bring structure to ambiguity.
- You have experience managing multiple concurrent projects with cross-functional stakeholders, balancing technical complexity with customer-first thinking.
- You know how to prioritize in the face of competing demands and can communicate clearly and assertively across all levels of the business.
- You bring a strong sense of ownership and a proactive mindset, constantly looking for ways to improve the merchant experience.
- You are comfortable using tools such as Jira, Confluence, Figma, or similar, and have a good grasp of API-first integrations.
- Experience in payments or SaaS is a strong plus.
- PMP or other project management certifications are a plus.
- Bachelor's degree in Business, Economics, Engineering, or equivalent experience.

**Why You should join Payrails**:

- You can truly create your own path by taking responsibility and im