Brand Ambassador/retail Associate

Company Description

Canada Goose isn't like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do. From the materials we use to the products we make, everything is meticulously crafted and built to last. At Canada Goose we endure any condition, observe every detail, and take the long view in order to keep the planet cold and the people on it warm.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

**Job Description**:
The Brand Ambassador role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose.

You will work collaboratively with the store team to assist in the execution of the plans and strategies developed by the Store management team. This will be done through the working across all store functions in relation to customer experience and operational efficiency, including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.

**Key Responsibilities**:
**Store Financial Performance**:

- Achieve or exceed personal sales targets and productivity standards.

**Engagement**:

- Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team.
- Attend and participate in all store meetings, events and product knowledge sessions.
- Demonstrate values and behaviours consistent with Canada Goose’s culture.

**Customer Experience**:

- Ensure an outstanding customer experience
- Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
- Contribute to respective location’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories
- Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement
- Leveraging in store elements to provide a memorable experience

**Operational Excellence**:

- Compliant of store operating procedures to minimize store shrink
- Handle all Point of sale (POS) transaction in compliant to company standards
- Ensure overall accuracy in inventory
- Ensure proper organization and accessibility of Canada Goose’s products
- Process inbound and outbound shipment; replenishment, damages, return to vendor, etc.
- Support in the upkeeping overall physical store maintenance and standards
- Responsible for supporting the maintenance of the Visual merchandise directives
- Other responsibilities may be added to meet the needs of the business

**Experience, Education and Designations**:

- Minimum of 1 year retail experience, preferably in a customer focused environment
- Proven track record of successful sales experience
- Experience working with affluent and luxury brands is an asset
- High-volume traffic experience is an asset

**Knowledge, Skills and Attributes**:

- Available to work a variety of shifts including days, evenings, nights, weekends and holidays as required by the store.
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
- Time management and multi-tasking skills
- Ability to work efficiently in a fast-paced and team orientated environment
- Adaptable to the elements that may impact the overall customer experience
- Excellent communication and interpersonal skills
- Self motivated, able to work independently and know when to seek guidance
- Proficiency in another language is an asset