Process & Project Management Quality Assurance

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

**Job Description**:
**Sportradar **is a sports data partner to the top leagues and federations around the world including the NBA, MLB, FIFA and UEFA. **Sportradar Production Content Operations** is responsible for collecting, producing, and distributing sports data (pre-, live-, and post-match). Our Production is set up internationally across multiple locations around the globe including thousands of scouts responsible for executing the data collection processes. Every year, we cover over 890,000 events across 92 different sports.

We are looking for a **Quality **Assurance** Specialist **whos responsability will be to ensure that our globally delivered Live data Production services meet customers expectations and the SLAs. You will analyze the Live Data Production and related operational functions with a focus on the quality of the scouts and the Live Monitoring QA processes. You will help the business to meet and exceed the quality standards within our industry and improve work processes and efficiency.

As a Quality Assurance Assurance Specialist, you will be an important link between the Live Production in Content Operations and connected Products. You will actively coordinate internally and communicate with customers externally in matters outside regular support lines. You will focus on maintaining, developing and tracking Live Production KPIs.

**THE CHALLENGE**
- Ensuring live production stays on track with our service SLAs
- Tracking, analyzing and developing KPIs in coordination with connected departments
- Developing and enforcing quality control processes for Live Production
- Keeping Live Production stakeholders up to date with service level status quo and priorities
- Gathering product feedback and interacting with the Product team
- Analyzing customer feedback on high level in order to understand the pain points and trends
- Reporting to Production Management and other staheholders
- Customer communication on complex topics (non-BAU)

**YOUR PROFILE**
- Experience in Project/Process Management with ability to lead full project cycle
- Very good understanding of Live Betting market and its products
- Strong business acumen and experience of managing stakeholders
- Experience in working with KPIs
- Experienced in MS Excel, in particular to analyse data and prepare/present reports
- Using initiative to drive progress and overcome blockers
- Strong organizational, analytical and problem solving skills
- Ability to focus and understand priorities
- Strong work ethics and hands on approach to get things done
- Excellent communication skills both in verbal and written
- Self-motivated and passionate to deliver top class services

**OUR OFFER**
- Working at Sportradar gives you a platform to gain international recognition for your expertise
- This is a chance to work with industry experts to launch and build a career in one of the fastest-growing businesses in the digital sports environment and help us scale our operations
- We equip you with competent hands-on managers who are top performers in their field and have a passion for the industry
- We are a diverse and collaborative global team with a unique spirit, determined to achieve our goals with integrity and focus
- We support learning and self-development - our eAcademy offers a variety of courses in English and German to raise your skills
- Our company benefits support your health and well-being and is matched by a salary and compensation package based on your experience
- We talk sports every day and take the sporting spirit into our daily work

Additional Information
- Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences_