Client Advisor

Vor 3 Tagen

Berlin, Deutschland BURBERRY Vollzeit

Die Marke Gegründet im Jahr 1856 ist Burberry eine Luxusmarke von unverwechselbarem britischem Charakter und hohem internationalem Renommee. Der Firmenhauptsitz befindet sich in London und das Unternehmen ist an der Londoner Börse gelistet. Burberry nimmt jede Gelegenheit wahr, um neue Ideen weiter zu entwickeln und den Firmenwachstum zu fördern.
- Stellenbeschreibung: JOB PURPOSE
We are looking for a Client Advisor to join our KaDeWe team in Berlin on a full-time basis. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

RESPONSIBILITIES
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.

CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.

Profil: A proven track record in delivering sales and exceeding targets in the luxury retail industry

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Experience in working as part of a team

Fluent in German and English

FOOTER

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