Head of Salesforce Business Unit, Merkle Dach
Vor 5 Tagen
Company Description:
Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices for the Fortune 1000. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Merkle is part of dentsu a global agency network with more than 55,000 employees in 145 markets.
The last twelve months have been a whirlwind of pitch wins, new hires and a fast acceleration across Europe and we have no plans to slow down It really is an exciting time to come and join us
Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the centre, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.
**Job Description**:
**Role Outline**:
Salesforce (SF) is the largest business unit within Merkle DACH comprising of a 600+ team of developers and consulting specialists across Switzerland, Germany, Austria, Portugal, Czech Republic, Serbia, Morocco and Italy. It has an annual revenue of around 56 million CHF+ and 30% organic growth year over year. The SF business unit delivers **fully integrated solutions **that provide consolidated intelligent consumer views, allowing Merkle’s clients to accurately activate and personalize initiatives to increase their revenue and efficiency. Being Merkle, **THE Global Salesforce Partner**, the SF business unit members are leaders in designing, implementing and operating Salesforce clouds. As Head of SF, you will be fully responsible for the profit & loss of the business unit.
With **a people focus**, you'll oversee all personnel planning including recruiting, training, staffing, evaluation, promotion, and compensation. Your teams mainly include CRM, Marketing, Commerce, Services, Communities and Integration specialists.
With **commercial and alliances focus**, you'll lead the go to market strategy, and rollout of new service offerings and growing the partnership with Salesforce, in collaboration with the EMEA and Global Salesforce leadership at Merkle. With **client focus**, you are responsible for smooth operations and service delivery on 60+ accounts.
You'll report directly to the CSO and be a member of the Merkle DACH leadership team.
**Key Responsibilities and Accountabilities**
- Lead the SF Business Unit on a differentiated, sustained and healthy growth path, outpacing the market
- Drive a strong people and cultural agenda and foster a context of success for all teams, in line with the excellence of talent development company strategy
- Expand Salesforce partnership to a prime position in the whole of DACH and actively contribute to its evolution in EMEA and Globally
- Play a key role as a thought leader in the Salesforce space and as an executive ambassador of Merkle
- Manage the BU P&L and budget
- Assist the accounting and finance department with the creation of the department’s budget
- Must review the budget often and complete variance reports for any unusual or unexpected expenses
- Assist and mentor the SF business unit Cluster Directors on resources & operations management and business development
- Manage the BU communication internally and towards the market
- Ensure that the teams are properly trained and prepared for their work, in accordance also with the certification targets given by Salesforce
- Manage turnover and vacancies through proper selection and motivation procedures
- Manage alongside with the team dedicated to alliance partnerships, the success of the partnership we have and the fulfilment of the requirements to keep the partnership
- Responsible for fostering positive relationships with the team and clients
- Lead and support business development activities
- Support resolving all client or customer complaints and problems
- Must establish an evaluative process for evaluating progress toward the goal, for both team and individual progress and performance reviews
Qualifications:
**Skills and Experience***
- Significant proven experience in the field or in a related area, including a substantial track record as a successful people leader
- Expertise in digital and CXM, with demonstrable accomplishments in creating value-adding propositions around the Salesforce eco-system
- Deep understanding of Salesforce & their products with extensive experience in growing a partner-based business
- Exceptional communication skills, with a thought leadership track record a plus
- Proven excellence in client leadership
- Some working k
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