Head of Business Services Dach

Head of Business Services DACH (f/m/x)

Location: Frankfurt am Main/Germany

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial

and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through

a diversified, multichannel distribution network.

Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.

About the role
- Corporate Real Estate & Business Services manages the company´s corporate real estate portfolio and provides accompanying business services.
- Real Estate Services: Ensure professional property + facility management, supporting health + safety + ergonomics, performing project + move management on demand, space planning and management of critical infrastructure.
- Controlling: Manage vendors, contracts and related costs; follow up category-based risk assessments of all contracted vendors. Planning and monitoring of budgets and cost development of all related costs categories. Proactive identification and implementation of cost saving potentials.
- Third Party Management: Ensure the adherence to the TPA governance process for your direct area of responsibility. Provide oversight and Subject Matter Expertise across the business and functions on the policy, supporting tools (CBRA), roles and responsibilities, and annual risk assessments.
- Corporate Services: Manage a portfolio of services around A/V equipment, document management, record management, fleet management, mail distribution, reception, mobile telephony & more.
- Health, Safety + Environment: Support HR to review the HSE policy ensuring it is compliant. Provide regular H&S training to the local business. Ensure sustainability for the benefit of the environment in the areas of energy, waste, emissions, digitalization and above.
- Security Services: Adherence of standards in access control systems and CCTV.
- Business Continuity Services: Compliance with all global requirements regarding BCP, BIA, Disaster Recover, IMT, including all mandatory documentation, trainings and exercise plans.
- IT Services: Support onboarding/offboarding process in cooperation with HR+IT; purchase IT supplies (e.g., mouse, keyboard, monitor, etc.) due to AIG IT standards. Manage maintenance of critical infrastructure in the server rooms due to global rules and legal requirements.

The Head of Business Services DACH
- ensures that the services are provided professionally and expertly to the countries Germany, Austria and Switzerland and that the internal compliance guidelines, standards and policies are adhered to
- reports directly to the Head of Business Services EMEA and works very closely with the cluster/country leads of Business Services in other countries in EMEA
- participates in cross-country projects at EMEA level and beyond in collaboration with regional and global functions
- leads a team of motivated and committed colleagues to achieve top performance and independent thinking
- provides professional operational services for its country of origin

What we’re looking for:

- Degree (BSc) with focus on Real Estate or comparable
- Several years’ experience in office management, real estate, property, or facility management
- Ability to work on own initiative and to work in a team cross border
- Deep knowledge and understanding of the similarities and differences of the countries to have a total understanding of the business needs and to be able to implement AIG's global standards in the respective country
- Enthusiasm to inspire and lead a team
- Strong communication skills with team, stakeholders, managers on all levels.
- Computer literacy (e.g., MS Office, SAP, Archer, etc.)
- Very strong language skills in English and German - verbally and in writing

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We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our fu