Business System Support Technician

Vor 4 Tagen

Grünheide Mark, Deutschland Tesla Vollzeit

**What to Expect**

Tesla is accelerating the world's transition to sustainable energy. We continuously develop revolutionary strategies and products within shortest time, and successfully launch them on a large scale. This is only possible through extraordinary speed, innovation and efficiency.

Gigafactory Berlin forms the perfect basis for rolling out Tesla's incredible success story in Europe. The most important pillar for this is our employees. Their passion, motivation and engagement ensure that we consistently achieve our goals. We are looking for you to continue and expand this success story together.

The role

As a Business Systems Support Technician, you will report to the Factory IT Team and support the manufacturing floor for their various needs related to IT, such as everyday end-user troubleshooting, help maintain printers and other supplemental hardware, perform ad-hoc data collection and analysis, review changes to operating procedures, and implement tactical support of changes.

In this role you will work closely together with other IT teams that specialize in different areas of manufacturing IT. This is an opportunity to start your career in IT and form a great basis for later specialization.

**What You'll Do**
- Represent IT with pride, support, enthusiasm and kindness
- Advise and assist production associates to find the best solution to perform their tasks using factory software systems
- Diagnose and troubleshoot basic software, network, printing problems
- Troubleshoot hardware issues and replace hardware on both desktop and laptop PCs
- Work with multiple departments in high pressure urgent need scenarios
- Resolve issues quickly and precisely to completion and prioritize multiple tasks
- Provide on call support and act as incident manager for swing and graveyard shifts when on call or working shift on site

**What You'll Bring**
- Show competency in learning new software and functionality in various production systems software
- Good communication skills in English, both orally and in writing
- Good understanding of Windows
- 2 years’ experience supporting Windows 7 and Windows XP desktop/laptop PCs
- Proven experience with Microsoft Excel
- Must be flexible to work weekends and any shift
- Able to perform repetitious, detailed assignments and ad-hoc data analysis

Nice to have
- German language
- Degree or foundation in computer science, industrial engineering or electrical Engineering
- Knowledge of, or experience with any of the following technologies is a big plus: SQL queries, Splunk queries, Linux, computer networks, configuring Zebra printers using ZPL
- Work experience in automotive or other manufacturing environments

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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