Assistant (M/w/f)

Country

Germany

Job Family

Operations

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge

**Job Description**:
As an Assistant (M/F/d), you will be responsible for all panel administration tasks for the Consumer Panel in Germany and Austria. This mainly includes carrying out day-to-day business, but also special tasks.

Main tasks:

- Day-to-day business in the area of panel administration for the Consumer Panel in Germany and Austria (e.g. processing new applicants, processing cancellations, updating addresses, exchanging material if necessary).
- Return control, panel cleaning
- Index compilation
- Analysis and evaluation of problems encountered in telephone calls made to households; forwarding to external service providers
- Processing characteristics, year change
- Invoice preparation and control

Required skills and competences:

- Completed vocational training
- If possible, first professional experience in market research, ideally in panel management / panel administration
- Very good knowledge of databases / MS Office, Access
- Very good knowledge of special administration programmes such as PanADM, filter programme, aTRACKtive
- Good knowledge of Unix
- Good knowledge of English
- Effective problem solving
- Customer-oriented way of thinking
- Independent design of work processes

What we can offer
- Variety of exciting topics
- Personal development opportunities
- Friendly colleagues and a modern working environment
- Flexible working hours
- Home office
- Various benefits
- Als Assistant (m/w/d) beschäftigt du dich mit allen Aufgaben im Bereich der Panel-Administration für das Consumer Panel in Deutschland und Österreich. Dazu gehören hauptsächlich Durchführung des Tagesgeschäfts, aber auch Spezialaufgaben.

Hauptaufgaben:

- Tagesgeschäft im Bereich Panel-Administration für Consumer Panel in Deutschland und Österreich (wie z.B. Verarbeitung Neuanwerber, Verarbeitung Kündigungen, Adressaktualisierung, ggf. Materialaustausch)
- Rücklaufkontrolle, Panelbereinigung
- Indexerstellung
- Analyse und Auswertung der Probleme, die bei mit Haushalten geführten Telefonaten auftreten; Weitergabe an externe Dienstleister
- Verarbeitung Merkmale, Jahreswechsel
- Rechnungserstellung und -kontrolle

Erforderliche Fachkenntnisse und Kompetenzen:

- Abgeschlossene Berufsausbildung
- Möglichst erste Berufserfahrung in der Marktforschung, idealerweise im Bereich Panelmanagement / Paneladministration- Sehr gute Kenntnisse Datenbanken / MS Office, Access
- Sehr gute Kenntnisse spezieller Verwaltungsprogramme wie PanADM, Filterprogramm, aTRACKtive
- Gute Unixkenntnisse
- Gute Englischkenntnisse
- Effektive Problemlösung
- Kundenorientierte Denkweise
- Selbständige Gestaltung von Arbeitsprozessen

Was wir anbieten können:

- Vielfalt von spannenden Themen
- Persönliche Entwicklungsmöglichkeiten
- Freundliche Kolleg*innen und modernes Arbeitsumfeld
- Flexible Arbeitszeit
- Home Office
- Diverse Sozialleistungen

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to kno