Implementation Specialist Dach

vor 2 Wochen

Berlin, Deutschland Base.com Vollzeit

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. **We provide a technology platform that revolutionizes their online sales operations.**

Our international team, spanning **from Europe to the Americas**, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including **Amazon, eBay, Shopify, DHL, and FedEx.**

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, **having achieved 15x growth over the past three years.**We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

**If you are driven to shape the future of global e-commerce, we invite you to apply.**Your opportunity awaits.

**Requirements**:

- 3+ years of experience in e-commerce implementation, SaaS onboarding, pre-sales, or solutions consulting.
- Experience with ERP integration, order processing systems, or retail operations.
- Understanding of e-commerce workflows, logistics, catalog and inventory management.
- Strong project management and stakeholder communication skills.
- Fluent in German and proficient in English.
- Comfort working with APIs, platform configuration tools, or basic scripting (e.g. PHP, JavaScript, ).
- Strong problem-solving mindset - independently analyze situations, finding solutions, workarounds and non-standard solutions when needed.

**Nice to have**:

- Experience working as a Sales Engineer, Customer Success Engineer, or Technical Account Manager.
- Familiarity with e-commerce automation, shipping software, POS systems, or CRM tools.
- Has managed an e-shop before
- Startup experience and comfort working in fast-paced environments.

**Responsibilities**:

- Own and manage end-to-end implementation projects for e-commerce clients in Germany, Switzerland and Austria.
- Conduct discovery calls to map client requirements, processes, and goals.
- Lead product walkthroughs, platform configuration, and API integrations with ERPs, shipping carriers, and marketplaces.
- Provide technical product training and onboarding support to merchants.
- Collaborate with Sales, Marketing, Product, Onboarding and Support teams to ensure customer satisfaction.
- Troubleshoot integration issues and coordinate with developers when needed.
- Develop reusable implementation templates, guides, and help center articles.

**Benefits**

**And here's why you'll love working with us**:

- Join a global, fast-scaling e-commerce SaaS company with a leading tech product.
- Competitive compensation and high autonomy.
- Hybrid work model with flexibility.
- Collaborate with international teams and work on high-impact projects.
- Permanent employment contract
- 30 vacation days per year and 24.12. as well as 31.12. off

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