Implementation Specialist

At , we're reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: to empower partners with tools that streamline operations, build trust, and drive sustainable growth. We're not just building technology — we're shaping the future of online retail. By delivering solutions that inspire confidence and create real results, we help businesses cut through the clutter and focus on what truly matters. Here, innovation meets real impact. Our global team empowers eCommerce brands to accelerate growth and optimize every stage of the customer journey. We're a culture built on collaboration, creativity, and transformation — where ideas are encouraged, and every voice makes a difference. If you're ready to grow, lead, and make your mark in a fast-moving eCommerce landscape, join and help make online retail clearer, smarter, and more rewarding for everyone.

Your ImpactThis role is based in our Leicetser office in England , providing strategic leadership and proactive ownership of all partner marketing initiatives. Join a dynamic and forward-thinking team at , where you'll contribute to pushing the boundaries of eCommerce technology, supporting agencies and merchants to thrive through powerful, future-ready platforms.

Role Overview:Support 's new and expansion revenue efforts through best-in-class implementation of our suite of apps. The Implementation Specialist is a customer-facing partner to Sales and Customer Success, ensuring assigned accounts are fully set up from trial start with all key features and integrations activated. By owning this process end-to-end, the role creates the foundation for Sales and CS to drive new and expansion revenue.What You'll DoServe as the primary customer-facing implementation lead from trial start until go-live.Own technical setup, feature activation, integrations, and configuration to ensure merchants are fully live. Collaborate with Sales and Customer Success to maintain context and relationship continuity throughout the trial. Hand over to CSM once implementation is complete. Follow the rules of engagement to know whether Sales or CS is responsible for expansion at each stage. Execute implementation plays designed to accelerate revenue to position the account for expansion (while not selling directly).

What you'll do:

• Serve as the primary customer-facing implementation lead from trial start until go-live.
• Own technical setup, feature activation, integrations, and configuration to ensure merchants are fully live.
• Collaborate with Sales and Customer Success to maintain context and relationship continuity throughout the trial.
• Hand over to CSM once implementation is complete.
• Follow the rules of engagement to know whether Sales or CS is responsible for expansion at each stage.
• Execute implementation plays designed to accelerate revenue to position the account for expansion (while not selling directly).

What you'll bring

• Shopify Liquid knowledge
• Awareness of the E-Commerce landscape
• Data oriented and driven 
• You understand different business use cases
• You can forecast the merchants needs with our products by understanding what is "underneath the hood" when it comes to their tech stack

Why

• Customers at the heart: We obsess over their needs so we can grow together
• Purposeful progress: We don't settle. We take initiative and embrace bold thinking
• Endless innovation: We refine, improve, and take meaningful action
• Always open: We build trust through transparency and global collaboration
• Clear Benefits: Private Medical Insurance & Pension 

We're here to make things clearer — in eCommerce and in employee experience. If that sounds like your kind of role, we'd love to hear from you. We believe in making things simpler — for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.

---