International Customer Support

You are the linchpin of our work in customer service. As part of a motivated team, you increase our customers’ satisfaction on a daily basis with your understanding and smart ideas.

Working at ista is all about rethinking the use of energy and resources. For today. For tomorrow and the day after tomorrow. We provide smart solutions for a sustainable future, make complex data more transparent and have the courage to flip the switch to change. In our company with its family-like corporate culture and strong values, our 5700 colleagues in 22 countries make switching to smart devices and digital services in the real estate sector easy. As one of the market leaders, we offer the benefits and reliability of a large corporation combined with the open-minded atmosphere of a modern tech company.

At ista, your ideas can make a real difference.

**International Customer Support (*)**:
**Your responsibilities**:

- Customer care and direct contact person to our main C&I Key Account
- Administrative support to our Key Account Manager of one of our main C&I customers operating in a number of European countries
- Support data maintenance within our system ista|care (sites addresses, meter details, agreed energy contracts, documents, update of query tickets)
- Assist and coordinate all energy-data related questions and incoming requests
- Ensure the timely publication and distribution of the customers’ internal energy market communication
- Assist and understand the issues across the relevant countries and estates
- Support account development and cross-selling of ista capabilities
- Identify opportunities for continuous improvements of partnership between ista and key accounts
- Support on other ista Key Account or project-related tasks

**Your background**:

- Bachelor's degree or equivalent practical experience or training
- Ideally working experience in a customer service/customer support role or in the energy industry/commercial environment
- Desirably (basic) energy knowledge - alternatively the interest to dig deeper into energy topics through training provided by ista
- Independent, motivated work style and strong can-do attitude
- Great communication skills at all levels as well as high coordination skills with the ability to prioritise workloads
- Friendly nature combined with a distinctive customer-oriented mindset and consultancy skills
- Fluent in German and English (professional level, both spoken and written), French would be a plus - but not expected
- Good MS-Office and IT-skills

**What we offer**:

- A varied, challenging and independent job in an internationally oriented company
- Very good offers for personal and professional development, a variety of learning opportunities and the possibility to try out new things
- Flexible working hours, incl. the possibility to work on a mobile basis
- A high-performance and pleasant working environment in a team that is looking forward to you

**Our team**:

- We work in a dynamic work environment using agile methods
- You can expect an open culture with plenty of room for new ideas and impulses
- We attach great importance to direct communication and fair cooperation
- If you want to make a difference with your experience, come to the right place

**ista SE**
Bettina Feldhaus
Luxemburger Straße 1
45131 Essen
Tel. +49 (0)173-2834062
- _This job ad is addressed to potential new colleagues whether they are female, male or diverse. At ista we are proud of our diverse workforce and we are committed in enhancing it further. We welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation._