Customer Operations Specialist

vor 1 Tag


Nuernberg, Deutschland Simpmatch GmbH Vollzeit

**INTRO**: We are looking for a working student (M/F/x) for our Applicant/Customer Service. **YOUR MISSION**: - You are THE voice in the exchange with our applicants/applicants and pre-qualify them in a professional manner. - You answer incoming user enquiries via our ticket system, analyse them and ensure that they are dealt with quickly - You contribute to the continuous improvement of the entire process - Collaborate across teams: Depending on the request and the problem, you will forward the tickets to the right team for resolution. **YOUR SUPERPOWERS**: - You are located in Zagreb or a different city in Croatia - You are empathetic and friendly on the phone - You are interested in direct customer contact and have a keen sense of good service and empathy. - You work very conscientiously and attach great importance to accuracy and diligence. - You are a strong communicator in German and English **WHY DRIVERHERO**: - Above-average pay & virtual company shares (VSOPS) - We want you to feel good about your job and motivate you to reach your full potential - A full-time, permanent contract - A well-balanced "feel-good package": flexible working hours that allow for a balance between life and work - Do you work from home or do you feel like coming into the office? - Just the way you like it Soon we will open an office in Zagreb, where free lunch, unlimited coffee, refreshments, fruit and snacks will be waiting for you. - Regular staff exchanges between Zagreb and Munich - Steep learning curve: Become part of a young startup and learn the startup process from the inside and become part of something bigger - We'll make sure your brain stays fit, we've got your body covered with our subsidised multisport membership DriverHero (Simpmatch GmbH) is a recruiting tech start-up from Munich that supports companies in the blue collar sector with recruiting employees. Through clever matching, DriverHero not only helps people find the right job, the whole process is shortened to a few days. Started with the vision of transforming recruiting in the blue collar sector and finally bringing it into the 21st century, Simpmatch GmbH now has over 30 employees.


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