Guest Services Associate

Vor 7 Tagen

München, Deutschland Rosewood Hotel Group Vollzeit

**General Information**:

- Country/Region
- Germany
- Province/City
- Munich
- Location
- Rosewood Munich
- Department
- Rooms - Heart of House
- Job Type
- Full-time Permanent
- The **Guest Services Associate - Service Center** serves as the primary contact for all calls and guest requests.**Key Responsibilities**:

- Responsible in resolving phone related issues promptly,
- Assisting guests and associates efficiently and professionally. Follow up to ensure satisfaction and desired outcomes.
- Daily completion of all record sheets, filled out correctly and compliance.
- Answer all calls in an intuitive, refined and engaging telephone etiquette at all times.
- Assist with reservation and order requests, collaborating with other divisions as needed.

**Qualifications and Skills**:

- Prior experience in a similar role or within luxury hospitality is preferred.
- Proficiency in German and English is required; proficiency in additional languages is a strong advantage.
- Ability to anticipate and understand guest needs to deliver exceptional service.
- Collaborate effectively with colleagues in a fast-paced environment.

**About Us**:
Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich is ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel is located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian
- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich offers 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich also features a full service spa, which house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel includes extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.

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