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Customer Care Specialist for Our Polish Market

vor 2 Wochen


Berlin, Deutschland Zalando Vollzeit

**THE ROLE & THE TEAM**:
**INCLUSIVE BY DESIGN**:
***:
**WHY YOU SHOULD BE INTERESTED**:

- Deliver calm and smart decisions in high-pressured situations while paying attention to detail
- Define and solve our Polish customers queries in a timely manner
- Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment

**WE'D LOVE TO MEET YOU IF**:

- Regardless of your background, you are customer focused and passionate about excellent customer service
- You possess excellent knowledge of Polish, in written and spoken form and furthermore you have strong communication skills in English
- Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer

**ZALANDO BENEFITS**

**Career Development**
- We offer peer-to-peer performance reviews twice a year
- Learn and develop through our extensive Zalando training platform
- Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
- Support from an international team of experts; mentoring and professional development opportunities

**Wellbeing**
- 2 days paid leave per year for volunteering
- Minimum of 27 holiday days per calendar year
- Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
- Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

**Flexibility**
- Home office equipment available for hybrid working, to support you working from home
- Hybrid working model with 60% remote per week
- Opportunity to work from abroad for 30 (working) days per calendar year

**Financial**
- Access to the employee shares program
- 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
- Discounts from a wide range of external partners

**Family**
- Employee parents' forums and employee resource group
- Supported transition into and out of parental leave, with a buddy and re-onboarding plan
- 3 fully-paid child sick days per year
- Free counseling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

**ABOUT ZALANDO LOUNGE**:
Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. Our strength lies in our focus on fashion: from sought-after labels to niche brands - we make sure to meet the fashion taste of all our customers. Working with our brand partners, we pioneer innovative supply-chain and production processes, and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.