Sales Operations Coordinator Central Europe

Vor 6 Tagen

Frankfurt am Main, Deutschland Qatar Airways Vollzeit

Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Coordinator Central Europe.

Based in Frankfurt, you will be responsible for the execution of daily sales operations tasks for Central Europe. You will deliver five-star service for internal sales teams and external trade partners to facilitate QR revenue generating sales activities.

Specific accountabilities include:

- Adhere closely to Standard Operating Procedures for sales operations functions ensuring alignment to QR’s global sales operations principles.
- Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
- Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
- Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Process Refunds Maintenance of Galaxy and Trade portal platforms. Upload PLB and corporate contracts in Galaxy.
- Produce reports for relevant markets and share monthly performance reports.

Qualifications

Qualifications - External
- High School Qualification or Equivalent with Minimum 3 years of job-related experience.
- Experience in any of these fields: reservations/ticketing, sales support, tariffs, distribution, business analysis.
- Good knowledge of airline processes (e.g. Pricing/Distribution technology) and GDS systems
- Problem-solving skills, efficiency-oriented mind set.
- Strong mentoring and coaching skills.
- Fluent English and German is essential to be considered.

You must have the current legal right to live and work in Germany.

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