Operations Manager Central Europe

PERGOLUX is the world's leading pergola e-commerce brand,
rapidly expanding in Australia with a young, ambitious, start-up-driven team that's
redefining outdoor living - Scandinavian style.

As
Operations Manager Central Europe
, you take full ownership of our e-commerce warehouse and logistics operations across the region - ensuring reliable, high-performance delivery for every customer, every time. You lead with precision and impact: managing teams, optimizing processes, and partnering closely with carriers and HQ. You're the engine room behind our customer promise hands-on, data-driven, and obsessed with getting it right. This role requires you to be able to frequently travel to Fulda (Warehouse) and Frankfurt (Office).

Tasks

• Operational Leadership:
  Take full ownership of daily warehouse and logistics operations across Central European markets, ensuring smooth and reliable execution.

• Warehouse Management:
  Lead all aspects of warehouse operations, including workforce allocation, layout design, space optimization, and implementation of health & safety protocols.

• Performance Monitoring:
  Oversee key metrics such as outbound service level, order accuracy, warehouse worker efficiency, and Logistical cost per order. Use insights to drive actionable improvements.

• Team Oversight:
  Manage warehouse teams and their leaders, across multiple locations in the future, ensuring high productivity, motivation, and compliance with operational standards.

• Carrier Relationship Management:
  Serve as the primary operational contact for carrier partners. Ensure effective forecast sharing, incident resolution, and performance tracking.

• Process Improvement:
  Drive continuous improvement initiatives, including Warehouse Management System (WMS) rollouts, lean process implementation, and logistics network optimization.

• P&L Responsibility:
  Own and manage the full warehouse and last-mile operational P&L for the region, aligning performance with business targets and customer expectations.

• Cross-Functional Collaboration:
  Work closely with planning, customer service, product, and HQ operations teams to align regional execution with broader company goals.

Requirements

• Operational Expertise:
  Proven track record in warehouse or logistics operations management, ideally across multiple sites and countries.

• Leadership Experience:
  Strong leadership and people management skills, with the ability to inspire, develop, and guide warehouse teams to success.

Data-Driven Mindset: Comfortable working with KPIs, reports, and dashboards to identify performance gaps and opportunities for improvement.

• Process Focus:
  Hands-on experience with warehouse process optimization, WMS implementation, and lean logistics initiatives.

• Communication Skills:
  Excellent communication skills in English & German. Able to build strong relationships with internal and external stakeholders.

• Problem Solver:
  You stay calm under pressure and know how to navigate operational challenges quickly and effectively.Flexibility: Willingness to travel, especially to the Warehouse on a consistent basis.

Benefits

• Massive growth and career acceleration
  : PERGOLUX launched just 4 years ago with 4 people - today we're over 250 strong across the globe. Join as an operations leader of our core markets and play a pivotal role in building our operational excellence.

• Clear leadership path
  : This role offers direct potential to
  take over teams and shape the future of operations
  in a fast-scaling market.

• Real ownership
  : You'll have the autonomy to
  design and improve systems, processes, and culture -
  we move fast, iterate daily, and value those who take initiative.

• Zero corporate fluff
  : We're
  builders and hustlers
  , not clock-watchers. If you want to fast-track your career, take on big responsibility, and thrive in a high-performance environment - this is your place.

• Tight-knit team energy
  : Be part of an
  ambitious team
  that's winning together. Regular
  team events, lunches
  , and direct collaboration with founders and leadership are part of the journey.

• Visible impact
  : Your work directly affects
  customer happiness, brand reputation, and market growth -
  you won't just see the impact, you'll drive it.

• Central office location

• Hybrid work model (80% on-site | 20% remote)

• Ergonomic workstations and modern laptops

• Access to the Corporate Benefits portal

• Employee discounts on PERGOLUX products

• Motivated and supportive colleagues who help each other

• Free drinks and snacks

• Employee referral program