Account Support Executive
Vor 4 Tagen
Key tasks/ Main result areas:
- Provide sales team with customer information, like usage stats and entitlements, using Market Intelligence resources and systems
- Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team
- Prepare (in CRM/ERP system) the quote and contract to trigger invoicing
- Be the first point of contact for our international customers with regards to contract execution
- Coordinate all customer correspondence and agreements within assigned international region
- Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)
- Safeguard data quality in Salesforce and provide feedback to improve sales and support workflows (in systems)
- Generate reports and analysis on renewal sales progress for assigned regionActive participation in stakeholder and team meetings aimed at continuous improvement of customer satisfaction
Qualifications & Experience:
- Bachelor
- or Master Degree or equivalent with commercial interest
- Fluent in English (both written and oral) - elementary knowledge of German
- Proficient in using multiple systems
- Good computer skills, Proficiency with MS-Office-Suite, particularly MS Excel
- Knowledge of Salesforce (customer relationship management) & contracting system beneficial but not a prerequisite
- Willingness to train on and work with other in-house data tools
- Time and Project management experience
- Core Competences/Skills:
- Excellent communication and interpersonal skills, both written and verbal
- Customer minded (flexible and cooperative)
- Good understanding of commercial processes, including legal alignment, and Sales cycle
- A proactive problem solver, with good attention to detail
- High degree of independence but also team player
Working time: full-time
Tariff group: TG 4
Job Posting End Date:
25-08-2025
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