German and English-speaking Customer Support

**About the job**:
We are looking for you if:

- You are keen to be a part of a rapidly growing Fintech company in Europe and US
- You share our passion to undertake innovative work to help small businesses succeed
- You want to grow with a diverse team with people from different nationalities, ages and backgrounds
- You want use your knowledge and skills while growing in the field of customer service
- Enthusiastic about helping customers receive the best possible experience

As a Customer Service Specialist you will play a key role for the Customer team where you will help scaling operations for our fast-growing customer base. With new and innovative ideas, you will help take the company's customer experience to the next level.

Your day-to-day work will involve solving and answering customer support tickets for German and English speaking customers. You will update and translate our customer communication and online Help Centre articles from English to German and communicate internally about the concerns and ideas of our German-speaking clients. Moreover, we might also need your help with translating the user interface of our software from English to German and testing the software.

You will focus on supporting our customers, who are small business owners, with our cloud-based invoicing software called Zervant. Zervant is originally a Finnish company, and therefore, you will work closely with our team members in our Finnish office.

**To succeed in this role you**:

- Have experience working in customer facing roles
- Have strong communication skills, both verbal and written in German and English
- Have an good IT skills and an interest in digital environments
- Have cultural awareness in working with colleagues and customers from other cultures and countries
- Have an independent workstyle with collaborative team spirit
- Are eager to learn and develop in a fun work environment
- Can work from our Berlin office

**We help you succeed by offering**:

- Flexibility in your working life - remote working a few days per week is popular in our team and working hours are generally flexible.
- Sponsored membership to Urban Sports Club.
- When it is time for vacation, you have the advantage of 30 vacation days and an extra day off on your birthday.
- Modern state-of-the-art office with carefully thought out floor plans and work settings
- Freshly prepared office lunch (it's awesome)
- Dynamic team and work environment where you can be creative and make things happen
- A high degree of autonomy within a fun, energetic, result-driven international team culture
- A culture of inclusion where all our employees feel valued and respected
- A caring environment where we encourage you to grow, develop, and take on opportunities that set you on a path of career advancement

**Interested in applying?**:
**About the company**:
With offices located in Copenhagen, Helsinki, Berlin, Amsterdam, Gdansk and Philadelphia, Ageras is a leading international provider of banking and accounting services assisting small businesses across Europe and the US with tax preparation services and admin software. Our 4 main products include a cloud-based business admin & accounting software, business banking, financing for SMEs, and a marketplace to connect business owners with accountants. Through our high-end digital tools, products, and services, we aim to build the best ecosystem around the financial needs of small businesses, reduce their administrative tasks, and enable them to focus on their core deliverables. With all of our product offerings, we are currently serving 182,000+ customers internationally.

***:
**Equal Opportunity Employer**:
Ageras is an Equal Opportunity Employer. We follow the principle of equal treatment to consider all job applicants and do not discriminate on the basis of their gender, sexual orientation, colour, racial or ethnic origin, religion, disability etc as per applicable law.

LI-DNI