German Speaking

vor 1 Woche

Berlin, Deutschland Next Job Abroad Vollzeit

Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.
As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.
**Key Responsibilities**:

- Resolve customer inquiries, issues, and complaints with accuracy and empathy.
- Assist customers in navigating our gaming platform and enhance their overall experience.
- Collaborate with team members to achieve service level targets and maintain quality standards.
- Record customer interactions and feedback accurately in our support systems.
- Engage in continual learning by participating in product training and service workshops.

**Requirements**:

- Fluent in German and proficient in English; additional languages are a plus.
- Previous experience in customer support or a related role is an advantage.
- Strong communication skills with the ability to build rapport with customers.
- Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously.
- Familiarity with CRM systems and customer support software is desired.
- Ready to relocate to Malta and embrace a new cultural experience.
- Interest in gaming and understanding of the iGaming industry is a plus.

**Benefits**:

- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Hybrid working setup.
- Yearly salary €25.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe

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