Program and National Test Center Coordinator

Job Ref:
10016466

**Location**:
Grafenwoehr-Germany

Category:
Advising and Enrollment

Type:
Full time

**Program and National Test Center Coordinator (PNTCC or P.N.)**

**UMGC Europe**

**Location: Grafenwoehr, Germany**

**Overseas Contingent III, (100% FTE, Full-Time), Grade 003**

The Program and National Test Center Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program and National Test Center Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program and National Test Center Coordinator must work effectively with the A.D. and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community at large. There will at times be site-specific duties that differ from location to location. Occasional evening/weekend hours; travel may be required.

**SPECIFIC RESPONSIBILITIES INCLUDE**:

- Promote and support localized UMGC services, including hybrid classes, testing services, and university-sponsored events as assigned at site(s).
- As needed, provide operational and administrative duties to ensure offices and test centers (if applicable) are properly maintained by test agency standards.
- Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases, including Salesforce, Peoplesoft, and other university-sponsored systems.
- Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
- Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.
- Organize and participate in local outreach activities, including Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations, and other events as needed, professionally representing UMGC
- Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students, and assist faculty in obtaining base access to attend class on their assigned installation
- Provide assistance with processing students' military documentation (i.e., Tuition Assistance forms, orders, etc.)
- Distribute marketing, advertising, and mass media materials at assigned locations when permissible
- Execute site-specific outreach plans and participate in outreach events to support university goals toward recruitment and retention
- Provide National Test Center testing services on the basis that meets community demand while balancing other outlined duties and maintaining NTC training/certifications as required
- Participate in UMGC staff meetings, professional development activities, and training sessions as required
- Track and compile monthly statistics and provide reports as needed
- Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
- Other job-related duties as assigned

**REQUIRED EDUCATION AND EXPERIENCE**:

- Bachelor's Degree from a U.S. regionally accredited institution or foreign degree equivalent
- Background in customer service
- Able to work in a fast-paced and complex environment with accurate attention to detail
- Possess basic office management and clerical skills
- Effective written and verbal communication skills
- Good interpersonal skills
- Successful applicants must be able to pass a background check and meet requirements for individual logistic support (ILS).

**PREFERRED EDUCATION AND EXPERIENCE**:

- Applicants with a U.S. valid driver's license and the ability to obtain a military driver's permit in the host nation.

**Who May Apply** - Current UMGC employees and Local applicants with individual logístical support (ILS) only - no relocation or UMGC ILS will be provided. Applicants must already have and be able to maintain ILS, meaning they must possess a U.S. military I.D. card and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, the applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the U.S. Forces exclusively; are not stateless persons; are nationals of a