Technical Specialist Web

**About the opportunity**:
**Purpose of the Role**

**Key Responsibilities**
- Independent organization and coordination of customer-specific problem-solving processes
- Capture, clarification and classification of technical and also fund/financial related inquiries, incident and problem tickets within the used toolset (Atlassian Jira, Atlassian Confluence (Wiki), ServiceNow)
- Be part of the future and further development of our financial advisory platform with its diversified products and features and participate with your personal experiences to make things better
- Acting as a proxy for FFB web and mobile Team with development, technical and business related questions or enhancements to collect and share the details within the team regarding new process workflows and/or product set up
- Collaborate with FIL/FFB teams across multiple locations and countries
- Work closely with our data-center provider, hosting the FFB platform environment
- Identification and development of quality assurance measures

**Experience and Qualifications Required**

Must have:

- Mother tongue German
- Good analytical and problem resolution skills
- Good communication and negotiation skills in German and English
- Ideally experience from the banking or broker environment
- Very good customer centric mindset, with ability to manage customer expectations, customer-focused & service oriented
- high ability to work under pressure
- Flexible and positive attitude - with “can-do” approach, a self-starter that“can think on your feet”
- Excellent team player, disciplined and conscientious approach
- Passion to learn and continuously grow

Preferable Skills are:

- Experience with JIRA and ServiceNOW
- Practical experience and understanding of relational databases (preferably Oracle RDBMS)
- Experience with Git

**About you**:
**About Fidelity International**:
We’ve been helping our clients plan and save for the futures they want for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to 2.5 million clients - everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our strong sense of purpose, we’re growing our business like never before.

**What it’s like to work here.**

In our welcoming, caring culture, you’ll feel valued, trusted and free to express yourself. We recognise the value of inclusion and diversity in culture, in thought and in experience. With this in mind, please let us know if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

As well as a clear commitment to inclusion, we offer real flexibility about where, when and how you work. It’s an approach we call ‘dynamic working’, and you’ll find it brings the very best out in you.

**Getting started**

Or, if you’re feeling inspired, start your journey with us right now.

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