Customer Success Lead

vor 2 Wochen

Munich, Deutschland Predium Vollzeit

Your Mission

As a Customer Success Lead, you will bring our CS team and processes to the next level. You will be responsible for defining a CS playbook, shaping the Predium solution and ensuring a stellar customer experience. You will work closely with our Product and Sales teams to implement scalable solutions that meet the needs of our customers.

Your Responsibilities
- You will be responsible for the development and continuous improvement of our Customer Success processes and for scaling the CS team
- You will be driving the long-term satisfaction and retention of customers
- You will represent our customers’ concerns internally and ensure that their voice is always heard
- You will become an expert in sustainability and real estate, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonization
- You will familiarize yourself intensively with our solution and partner with internal teams including Product and Sales

Your Profile
- You have proven experience in managing customer relationships within a rapidly-growing B2B software company or from consulting
- You are very structured and appreciated for your strong communication skills as well as professionalism towards customers
- You have first experience in managing and leading a team
- You speak fluent German
- You are driven, think on your feet, and thrive in a fast-paced, challenging environment
- You are excited about solving climate change and eager to contribute on a high scale

**Bonus points**:

- You have a track record of exceeding customer retention goals in a high growth setting
- You have prior experience working with clients in the real estate industry

Why Predium?
- Be a part of our diverse and highly motivated team, and contribute to an outstanding company culture
- Flexibility to work from home or our office in the heart of Munich
- Competitive compensation and benefit packages: 30 vacation days, Wellpass membership, personal development budget, and more
- State-of-the-art equipment and digital tools for hassle-free workflows
- Bi-weekly team events and quarterly impact days
- And much more..

  • Team Lead Customer Success

    Vor 7 Tagen

    Munich, Bayern, Deutschland Apaleo Vollzeit 60.000 € - 120.000 € pro Jahr

    Join Apaleo and Shape the Future of Hospitality TechAt Apaleo, we're revolutionizing the hospitality industry with our AI-first property management platform, giving businesses the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform...

  • Team Lead Customer Success

    vor 2 Wochen

    Munich, Bayern, Deutschland Apaleo Vollzeit 60.000 € - 100.000 € pro Jahr

    Join Apaleo and Shape the Future of Hospitality TechAt Apaleo, we're revolutionizing the hospitality industry with our AI-first property management platform, giving businesses the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform...

  • Team Lead, Customer Success

    vor 2 Wochen

    Munich, Bayern, Deutschland armis Vollzeit 60.000 € - 120.000 € pro Jahr

    Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and...

  • Lead Technical Sales

    Vor 2 Tagen

    Munich, Deutschland Concardis Vollzeit

    Unternehmensbeschreibung Kurze Innovationszyklen, ein agiles Wettbewerbsumfeld und eine enorme Dynamik bei großem Wachstumspotential - all das macht den Paymentsektor aktuell zu einer der spannendsten Branchen. Concardis ist mitten im Geschehen: Als ein führender Anbieter digitaler Bezahllösungen helfen wir Händlern, Dienstleistern und Finanzinstituten,...

  • Team Lead, Customer Success Management

    Vor 7 Tagen

    Munich, Deutschland Mapp Digital Vollzeit

    We are looking for an engaged and experienced Team Lead for our Customer Success Management (CSM) team. In this role, you will be responsible for leading and developing a team of CSMs with a focus on revenue growth, license renewals, and customer retention. You excel in a data-driven approach, demonstrate empathy in dealing with your team and customers, and...

  • Team Lead Customer Success

    Vor 7 Tagen

    Munich, Deutschland Wemolo Vollzeit

    **What to expect**: - ** Team Management**: Lead, mentor, and support a team of international Customer Success Managers to achieve excellent performance and professional growth - ** Strategic Leadership**: Develop and execute customer success strategies that drive customer satisfaction and loyalty - ** Scale Initiatives**: Identify and implement initiatives...

  • Team Lead

    Vor 7 Tagen

    Munich, Deutschland Green IT Solution GmbH Vollzeit

    Typ und Art der Anstellung**:Festanstellung (Vollzeit)** - Standort**:München** **Deine Aufgaben**: Die Business Customer Success ist eine zentrale, operative Schnittstelle zwischen Verkauf, Einkauf, Engineering, Logistik und Accounting. Als Team Lead im Bereich Customer Success Management bist Du verantwortlich für die Führung eines engagierten Teams und...

  • Customer Success Lead

    vor 2 Wochen

    Munich, Bayern, Deutschland cubemos Vollzeit 60.000 € - 100.000 € pro Jahr

    Your Responsibilities We at cubemos empower SMEs to autonomously and digitally comply with ESG regulation, such as the CSRD or the CSDDD. Simply, instantly and efficiently, no excel sheets or expensive consultants necessary. Join us in defining the future of ESG and become the most impactful sustainability expert for SMEs in the whole of Europe.  Manage...

  • Customer Success Lead

    vor 1 Woche

    Munich, Deutschland Alaiko Vollzeit

    **YOUR RESPONSIBILITIES - EXCITING AND CHALLENGING**: - You will build, lead and develop our customer success/account management team (5+), which is in charge of maximizing the value our customers derive from working with Alaiko - You’ll continuously implement best practices, process improvements, playbooks, and feedback loops to enable the team to...

  • Team Lead Customer Success

    vor 11 Stunden

    Munich, Deutschland Peter Park System GmbH Vollzeit

    Du möchtest das weitere Wachstum von Peter Park gestalten und unser exzellentes Customer Success Department weiter ausbauen? Als Team Lead im Customer Success stellst Du sicher, dass alle Tätigkeiten im Team nach den Peter Park Values ausgerichtet sind und diese aktiv in der täglichen Arbeit gelebt werden. Durch die Entwicklung abteilungsinterner...