Customer Success Lead

vor 2 Wochen

Munich, Bayern, Deutschland cubemos Vollzeit


Your Responsibilities

We at cubemos empower SMEs to autonomously and digitally comply with ESG regulation, such as the CSRD or the CSDDD. Simply, instantly and efficiently, no excel sheets or expensive consultants necessary. Join us in defining the future of ESG and become the most impactful sustainability expert for SMEs in the whole of Europe.  
  • Manage and develop your own portfolio of notable cubemos clients
  • Ensure the highest standard of customer satisfaction during the transition from Sales to Customer Success
  • Continuously ensure effective alignment with internal (Sales/Product/Marketing/Support, etc.) and external stakeholders
  • Take responsibility for customer retention, usage, and upselling
  • Communicate and support our customers throughout the entire customer lifecycle
  • Help your customers achieve their desired sustainability goals through the use of cubemos
  • Nurture relationships that yield strong references and enable recommendations
  • Continuously receive feedback from customers to improve cubemos solutions
  • As an ambassador for Cubemos, become a thought leader on current developments in ESG, sustainability, EU regulations, and action plans for companies


Your Profile
  • Full German proficiency (C2) is required for this position. 
  • You have in-depth practical experience (2+ years) as an Customer Success Manager or Consultant.  
  • You have had experience with ESG regulation, as well as sustainability standards and requirements that companies typically must fulfill. 
  • You understand the challenges and difficulties, but also opportunities, SMEs are facing regarding the necessary sustainability requirements.
  • You are tech-savvy and passionate about delivering digital solutions.  
  • You have a solution-oriented mindset and enjoy initiating practical solutions to complex problems. 
  • You are ambitious and strive to make an impact.  
  • You show strong interpersonal and communication skills . 


About us

About Cubemos
At Cubemos, we are shaping the future of sustainability management. It's incredibly inspiring to tackle this challenge every day as a team. Our team is a dynamic, international, and interdisciplinary mix of tech enthusiasts and sustainability advocates. Our founders, who met at the Center for Digital Technology and Management (CDTM), share a passion for combining impact and technology.
Cubemos is dedicated to making ESG principles actionable and digitally accessible for every company. We are strong proponents of co-creation and are constantly striving for improvement.

Career Development
We actively support your career growth and foster your personal development. At Cubemos, you will have access to a dedicated mentor, receive ongoing coaching, and benefit from numerous opportunities to explore new topics, even beyond your area of expertise. We expect you to continuously develop your skills and build in-depth expertise in specific industries or functional areas. At Cubemos, you will have the freedom to take on exciting new tasks and groundbreaking projects that challenge and advance you.

Why Join Cubemos?
Cubemos stands out with its inclusive and open culture, promoting learning from and with one another. We have ambitious growth plans for the coming years — grow with us
  • Modern Office in the Heart of Munich: Equipped with table tennis, darts, and a creative atmosphere.
  • Team Spirit: Regular team events like Oktoberfest visits, summer parties, and monthly company dinners strengthen our bond.
  • Fitness and Well-being: Subsidized EGYM Wellpass membership with access to over 6,000 gyms, wellness centers, and more.
  • Flexible Mobility: Explore Munich with one of our office e-scooters (electric Vespa).
  • Culinary Extras: Fresh fruit, high-quality tea, and an impressive espresso machine for the perfect coffee.
  • Coaching & Development: We offer a variety of opportunities for professional and personal growth.
  • Flexible Working Options: Two days of home office per week and up to two weeks of international remote work per year.
  • Equity Participation: All employees receive virtual shares, directly linking them to Cubemos' success.
  • Attractive Compensation Package: Competitive salary above market level to recognize your performance.
Our Values
Our three core values form the foundation of our company ethos, and every team member embodies them:
  • TRUST: Mutual trust is the basis of our actions. It enables us to freely express our opinions and step out of our comfort zone.
  • CREATE: We strive to achieve the best possible results, expressing our unique personalities through our work. We value outcomes over the mere feeling of being busy.
  • OWNERSHIP: We take responsibility for our work. Our goal is to improve a little every day.
We look forward to connecting with you

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