Working Student

**Duration: 6 months to 1 year, 20 h/week**

The German Cisco Renewals Team is looking for a Working Student to support the Renewals Manager (RM) Team in overall business planning. This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

**Why You’ll Love Cisco**

Connect - Secure - Automate - Helping our customers around the world solve these challenges is not only our privilege, but also our most pressing responsibility. Digital Transformation at Cisco is lived through innovation, creativity and findings. We embrace digital, and help our customers implement change in their digital businesses.

Cisco is dedicated to drive the most trusted customer experience in the industry, through our innovation, choice and outstanding people. Taking accountability, bold steps and taking difference to heart is build in our DNA because without diversity of thought and a dedication to equality for all, there is no moving forward. With our purpose to power an inclusive future for all we continue to connect the unconnected, coming together as a community to make leave the world a bit better than we found it.

The German Cisco Renewals Team is a dynamic and international team that brings excitement to the company every day. We partner closely with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including: mentoring, training and on-the-job learning that will strongly support you in your career advancement.

You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities.

**Responsibilities**

The new Customer Experience Renewal Manager organization is a highly visible, strategic team to continue to transform customers’ business and meet their objectives through custom Cisco solutions.

You will support the RMs in owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned portfolio of customer accounts/territory. You will work with teams to develop a comprehensive, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. Additionally, you will have the chance to work on long-term strategies for the entire German team.

As a working student you will learn about and use standardized sales tools. You will experience and gain on hands knowledge of the entire sales cycle from end to end.

**Tasks**:

- Creating reports from different internal tools, maintaining data in Salesforce
- Monitoring and corrections of reports with national and international bookings
- Support and Coordination of team projects and Cisco internal events
- Early adoption of new Cisco tools and best practice sharing
- Assisting in renewal plans creation

**On the Job Experience - RMs**
- Shadowing and accompanying Renewal Mangers on internal and external meetings
- Leading own projects
- Partners with the RMs and account teams to preserve and improve customer contracts and relationships.
- Supports on renewal contracts for products and services with small volume
- Assist Renewals team with ad hoc requests to meet customer need
- Ability to learn quickly on the job when introduced to new technologies
- Capability of working independently as well as within cross-functional teams in a collaborative, professional environment.
- A team player with positive demeanour
- Ability to work in a high paced work environment
- Motivation and passion to learn new technologies and suggest improvements
- Capability to think outside of the box.
- Further IT Skills i.e. CRM tools (Salesforce), Mind Map etc. highly welcomed

**Eligibility Requirements**
- Currently pursuing a Bachelor's or Master's degree
- Native or fluent German and fluent English skills, both in speaking and writing
- Must be able to legally live and work in Germany, without visa support or sponsorship

If you are looking for firsthand involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

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